Bot Developer

This is an ongoing project with the global team, which is partly based in the USA, Europe, the Middle East, and Ukraine. The client works on the development of a conversation platform that connects brands with their end-users.

Employment type: Full-time

Project Duration:  6 months (with possible prolongation)

Location: Europe, Ukraine (remote)

Language: English B2 (upper-intermediate)

Must-have qualifications:

• Strong proficiency in at least one modern programming language (JS, Python, or similar)
• Solid understanding of REST API integration
• Practical experience with Conversational AI platforms (any platform is valuable, since it shows domain knowledge: channel limitations, data formats, conversation logic, etc.)
• Understanding of contact center concepts (agents, skills, roles, routing, integrations between systems)
• Ability to work directly with clients and manage multiple projects/tasks simultaneously
• Strong communication skills (written and verbal)

Nice to have:

• Experience in NodeJS and ES5
• Familiarity with agent widgets (front-end components; can range from simple UI tasks to complex integrations)

Key Responsibilities:

• Work on chatbot solutions for international brands: this may include both migrating existing bots and enhancing/customizing them, not always building from scratch
• Handle tasks similar to the current core team: navigating the conversational platform UI, configuring features, and implementing logic across bots, widgets, and integrations
• Contribute ideas and actively discuss improvements with the team and client
• Approach work from multiple perspectives, focusing on end-user experience and system-wide integration
• Take part in regular communication with global partner teams

Process Flow:

1. HR pre-screen + English check (1 h)
2. Professional interview (1 h)
3. Call with CTO (0.5 h)
4. Client's Technical interview (1 h)