Technical Support Engineer

We’re looking for a Technical Support Engineer who enjoys balancing work with personal growth, hobbies, and quality time with loved ones.

In this role, you’ll work from 15:00–23:00 (GMT+3). You’ll be responsible for supporting our applications, ensuring system stability, and resolving issues promptly — all while maintaining a schedule that allows for a healthy work-life balance.

📍 Location: Remote
🕐 Schedule: Monday to Friday, 15:00–23:00 (GMT+3)

🗂 What You’ll Do

• Provide timely and professional support to users via chat, email, and ticketing platforms
• Monitor infrastructure and application performance, ensuring uptime and stability
• Troubleshoot bugs and escalate critical issues to the development team
• Perform regular checks on cloud systems and resolve infrastructure-level problems
• Log incidents, track resolutions, and maintain our internal knowledge base
• Collaborate with engineering and QA teams to ensure smooth handovers and clear communication

✅ What We’re Looking For

• 1 (0.5+) years of hands-on experience with Python and Django
• Good knowledge of PostgreSQL or similar relational databases
• Familiarity with AWS services (EC2, S3)
• Strong analytical and debugging skills
• Basic understanding of REST APIs and front-end technologies (HTML, CSS, JavaScript)
• Clear communicator, able to work independently and in a team
• English level: Upper-Intermediate

🌟 Nice to Have

• Experience with Docker, Kubernetes, and CI/CD pipelines
• Knowledge of web application security principles
• Background working in Agile/Scrum environments

If you like the idea of getting your work done early and staying ahead of problems, we’d love to hear from you!