QA Tech Support Specialist

About the Company
OrgMeter is a deal-flow, tracking, and reporting platform that helps take your merchant cash advance business to the next level. We are looking for a specialist who can combine technical support and quality assurance to ensure our product is reliable, user-friendly, and effective for our clients.
 

Key Responsibilities

Technical Support (≈60%)

• Respond to customer inquiries promptly and professionally.
• Investigate and reproduce reported issues, and explain solutions in clear and simple terms.
• Collaborate with developers to resolve complex problems.
• Accurately track and close support tickets on time.
   

Quality Assurance (≈40%)

• Test new features and bug fixes (functional, regression, integration, and exploratory testing).
• Create and maintain test documentation (checklists, test cases, test data).
• Verify fixes and monitor the quality of releases.
• Perform initial defect analysis and assist in root cause investigations.
• Maintain a strong understanding of the system’s business logic.

Requirements

• 2+ years of experience in Technical Support and/or QA.
• Understanding of SDLC/STLC, testing types, and bug reporting.
• Hands-on experience with ticketing/bug-tracking systems (Jira, Trello, Zendesk, or similar).
• API testing experience (Postman, Swagger) is a plus.
• Basic SQL knowledge for data validation.
• Strong analytical and problem-solving skills with great attention to detail.
• Ability to explain technical issues clearly to different audiences (customers, developers, managers).
• English: B2 (Upper-Intermediate) or higher.

What We Value

• Fast learner with a strong desire to understand product logic in depth.
• Responsibility, proactivity, and ownership mindset.
• Ability to multitask and prioritize effectively under pressure.
• Experience working with international clients is a plus.

Conditions

• Work schedule: 15:00 – 00:00 (Kyiv time).
• Remote work in a distributed international team.

• Opportunity to directly influence product quality and processes.