Technical Support Engineer (night shifts) Offline

We’re looking for a Technical Support Engineer to join our remote team and ensure smooth operation of our applications during weekday night shifts (Monday–Friday, 23:00–07:00 GMT+3). This position focuses on monitoring systems, troubleshooting issues, and maintaining high service reliability.

📍 Location: Remote

🕐 Schedule: Monday to Friday, 23:00–07:00 (GMT+3)

🗂 What You’ll Do

• Provide timely and professional support to users via chat, email, and ticketing platforms
• Monitor infrastructure and application performance, ensuring uptime and stability
• Troubleshoot bugs and escalate critical issues to the development team
• Perform regular checks on cloud systems and resolve infrastructure-level problems
• Log incidents, track resolutions, and maintain our internal knowledge base
• Collaborate with engineering and QA teams to ensure smooth handovers and clear communication

✅ What We’re Looking For

• 1 (0.5+)  years of hands-on experience with Python and Django
• Good knowledge of PostgreSQL or similar relational databases
• Familiarity with AWS services (EC2, S3)
• Strong analytical and debugging skills
• Basic understanding of REST APIs and front-end technologies (HTML, CSS, JavaScript)
• Clear communicator, able to work independently and in a team

🌟 Nice to Have

• Experience with Docker, Kubernetes, and CI/CD pipelines
• Knowledge of web application security principles
• Background working in Agile/Scrum environments
   

If you like the idea of getting your work done early and staying ahead of problems, we’d love to hear from you!