Pre-sales Specialist

ThingsBoard Inc. is a product-based IT company developing an open-source IoT platform used by clients around the globe. As we continue to grow, we are looking for a Sales Support Specialist to strengthen our Sales team and improve communication with leads.
 

Key Responsibilities:

• Handling incoming leads received through the chatbot, analyzing their inquiries, and providing relevant responses via email based on client needs.
• Improving communication workflows by creating and maintaining a library of templated responses for common customer inquiries.
• Supporting the interaction between potential clients and the Sales team by coordinating smooth and timely introductions.
• Managing and organizing the sales funnel — from initial contact to the pre-sales engagement stage.
• Analyzing lead behavior and identifying opportunities for further engagement and follow-up communication.
   

Our ideal candidate:

• Has at least 1 year of relevant experience (sales manager, customer support, etc.).
• Upper-Intermediate English or higher - written communication with clients is a part of the daily workflow.
• Has hands-on experience working with CRM systems.
• Can write clearly, professionally, and convincingly in English.
• Has previous B2B communication experience, especially with cold leads.
• Understands the use of AI tools to automate or enhance productivity.
• Feels comfortable performing routine tasks and supporting operational processes.
• Is ready to work from our Kyiv office.
   

What we offer:

• A position in a product company building solutions for the Internet of Things (IoT).
• Clearly defined tasks, team support, and transparent expectations.
• A stable and responsible work environment where initiative and quality are appreciated.
• Opportunities for professional development and direct impact on lead management processes.
• Career growth opportunities and regular salary review.
• Full-time office work with flexible work hours.
• Medical Insurance/Compensation program.
• Comfortable office (Podil district) and fridge with free beverages.