IT Support Specialist (offline)

Livegenic enables organizations to enrich customer and employee interaction with real-time, efficient, mobile communications. Our real-time streaming solutions integrate seamlessly into existing customer management systems and business processes. We improve effectiveness of the field resources, increase customer satisfaction, and reduce operational costs.

We are looking for an IT Support Specialist to join our exceptional engineering team. Livegenic is the industry leading product that is currently being used worldwide including North America, Europe, Australia, and Africa. This position is opened in our Kharkiv office in Ukraine as well as remotely.

Responsibilities include:
- Responsible for undertaking the detailed troubleshooting of the incoming support requests
- Conducting necessary investigations to determine the root cause and the nature of any incoming technical issue
- Responsible for identifying the potential fix and coordinating the resolution with the technical team
- Managing multiple projects simultaneously while maintaining high customer service standards
- Support Process improvement

Potential candidates should have:
- Excellent written and verbal communication skills
- Fluent in English
- Strong problem-solving skills Thorough understanding and experience in running of a Support Process
- Customer support background with experience in Technical Support/Administration, troubleshooting system and network problems
- Good understanding of client-server Application architecture

Personal skills:
- Critical thinking
- Detail oriented, reliable, stress-tolerant
- Responsible, initiative, multitasking, self-organized
- Superior problem solving, analytical and communication skills

Would be a plus:
- Knowledge of AWS, Zapier, Twilio, TokBox, Wowza, New Relic, Airbrake, Kibana
- Remote work experience
- Experience with Integration of external systems using custom soap based third party APIs
- Knowledge of any programming language


Put your talent to work with us!

About Livegenic

Livegenic enables organizations to enrich customer and employee interaction with real-time, efficient, mobile communications. Our real-time streaming solutions integrate seamlessly into existing customer management systems and business processes. We improve effectiveness of the field resources, increase customer satisfaction, and reduce operational costs.

Company website:
https://www.livegenic.com/