Full Stack Developer - AI Customer Support Startup Offline

About Pronomy

We're building the next generation of AI-powered customer support automation - not just another ChatGPT wrapper, but a truly intelligent agent that can autonomously handle complex customer requests and perform real actions in company systems.

 

What makes us different

  • Our AI agent doesn't just respond to inquiries - it takes action (updates CRMs, reschedules meetings, modifies admin panels)
  • We're creating human-like communication experiences that pass the Turing test
  • We focus on solving real problems for growing SMBs who need powerful support automation without enterprise-level costs

Product available at https://www.pronomy.io

 

## The Role

We're looking for a Full Stack Engineer who thrives in a fast-paced startup environment and wants to be part of building something transformative. You'll be instrumental in developing the core platform that businesses rely on for their customer support operations.

 

## Key Responsibilities

Backend Development:

  • Build and maintain high-availability services that support mission-critical customer operations
  • Develop and maintain multiple API versions, constantly improving specifications based on client needs
  • Analyze third-party APIs and map them to our existing system architecture
  • Create internal libraries, tools, integrations, and frameworks supporting all system components

Frontend Development:

  • Rapid prototyping using our existing shadcn component library and Tailwind CSS
  • Participate in potential migration to SCSS modules and custom design system
  • Build intuitive interfaces for both end-users and internal stakeholders

Quality & Testing:

  • Manually test critical functionality and implement comprehensive E2E and load testing
  • Ensure all mission-critical features work reliably under various conditions
  • Maintain high code quality standards across the full stack

Integration Work:

  • Build numerous integrations with different third-party tools and platforms
  • Design robust integration patterns that scale with our growing client base

 

 

## Required Skills & Experience

We want someone who:

  • Has 2+ years of full-stack development experience
  • Thrives in ambiguous, fast-moving startup environments
  • Takes ownership and can work independently while collaborating effectively
  • Is excited about AI/ML applications in real business contexts
  • Wants to be part of building something significant from the ground up

Core Technologies:

  • Frontend: JavaScript, React, React Query, TypeScript
  • Backend: Python, FastAPI, Asyncio or Celery
  • Database: PostgreSQL, experience with migrations
  • Cloud: GCP preferred (Azure/AWS experience valuable)
  • Containerization: Docker basics

Integration & Security:

  • Proven experience developing and maintaining third-party API integrations
  • Understanding of auth and security mechanisms (JWT, secrets, HMAC encryption)
  • Experience with services and webhooks authorization

Nice to Have:

  • Message brokers knowledge and principles
  • GOF and GRASP design patterns
  • Various system design and integration patterns
  • Experience scaling applications in cloud environments

     

Why Join Pronomy?

🚀 Early-stage opportunity: Join as one of our first engineering hires and help shape the technical foundation of a fast-growing startup.

🎯 Real impact: Build solutions that directly help growing businesses scale their operations.

🔧 Technical ownership: Take significant ownership of architecture decisions and technical direction.

⚡ Fast-paced growth: Be part of a team with ambitious goals to build a billion-dollar company.

Ready to Build the Future of Customer Support?

Apply now and lets build together the AI-powered customer support platform that businesses actually want to use.

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