Client Relationship Manager / Account Manager Offline

Mobilunity is a Ukrainian-based and operated provider of software engineering teams. Our typical clients are European, American and Japanese startups and small-to-mid sized companies working with our teams as permanent and equal extensions to their own software departments. With our collaboration model, engineers get direct access to the client’s technical management and work hand-in-hand with their peers both on the client’s side and in Ukraine. Joining Mobilunity you will get the best from both worlds — strong support and a big community locally, and an ambitious international team.

We are looking for an Account Manager / Client Relationship Manager to join our existing team to become an advocate of the interests of Mobilunity’s clients and at the same time – to become a Mobilunity’s Ambassador during daily communication with clients. The Account Manager will act as the main point of contact for clients and will build long-lasting, mutually beneficial relationships with assigned contacts.

To succeed in this position, candidates should have exceptional communication and problem-solving skills. 

This is a hands-on role that includes interacting with various internal departments, and the company leadership team.
 

As an Account Manager you will be:

• Serving as the lead point of contact for all customer’s matters and helping customers through email, messengers, and in-person meetings;
• Identifying upsell and cross-sell opportunities, driving revenue growth, and building strategies to expand existing client accounts;
• Independently leading clients on standard questions;
• Pinging clients for recruiting needs or things not solved yet;
• Ensuring the timely and successful delivery of our services by close communication with else teams;
• Engaging in organizational issues, processes, and workflows in order to help teams operate more effectively;
• Collaborating with various internal departments (HR, Sales, Recruitment, Marketing, Administrative and Accounting Departments);
• Maintaining updated knowledge of company products, services, and our relationships;
• Assisting with challenging client requests, resolving complaints, and preventing additional issues by improving processes.

Main requirements:

• At least 4 years of experience in account management or customer support in a service or IT company;
• Experience of working with B2B clients;
• Proven ability to upsell services and expand accounts;
• Confident user of G-Suite;
• Exceptional communication skills;
• Excellent active listening skills, negotiation, and presentation skills;
• Adaptability, critical thinking, and strong problem-solving skills;
• Ability to manage multiple clients (up to 20) simultaneously;
• Time management and multitasking skills;
• Strong organizational skills and attention to detail;
• Fast in thinking and doing (esp writing emails, explaining the situation, etc);

• Fluent English to communicate effectively with clients from all over the world (both verbal and written, ready for calls with clients).

   

Joining the team you will get:

• The friendliest community of like-minded IT-people;
• Open knowledge-sharing environment — exclusive access to a rich pool of colleagues willing to share their endless insights into the broadest variety of modern technologies;
• Paid vacations;
• Corporate health insurance program;
• Fair salary and 100% taxes coverage — don’t worry about possible taxes raise — we will get you covered ;)
• Perfect office location in the city-center (900m from Lukyanivska metro station with a green and spacious neighborhood) or remote mode engagement: you can choose a convenient one for you, with a possibility to fit together both;
• No open-spaces setup — separate rooms for every team’s comfort and multiple lounge and gaming zones on all of the 3 floors or ability of remote cooperation;

• Numerous corporate events: tournaments, sports events, music band, multiple affinity groups.

   

Come on board, and let’s grow together!