Customer Success Manager Offline

We’re looking for a proactive Customer Success Manager to join our team. This role is focused on managing our outstaff teams and ensuring smooth cooperation between clients and developers.

Required skills:

• Excellent communication skills in English (both written and verbal)
• Strong organizational and multitasking abilities
• Experience in client-facing roles (Customer Success, Account Management, Project Manager, etc.)
• Basic understanding of software development processes 

Responsibilities:

• Acting as the main point of communication with the client
• Coordinating with our development team
• Building and maintaining long-term client relationships, including identifying upsell opportunities
• Managing internal processes such as vacation tracking, sick leaves, and handling complaints from both the client and the team
• Tracking developers’ reports and performance updates
• Preparing monthly client reports summarizing progress and team activities
• Creating non-technical monthly plans for the client (e.g., number of working days and hours for the upcoming month)

We offer:

• Young and friendly team
• Remote-first culture – work from anywhere!
• Flexible schedule
• Comprehensive paid leave package.
• Corporate events and team buildings
• English classes
• Welcome pack
• Celebration perks

Good luck! See you in our team!

Octy