BI Developer and Technical Support Associate

Job description:

• Maintain, update, and expand our customer-facing dashboards and reports using SQL and Python.
• Attend customer meetings alongside the customer success manager, providing necessary support and ensuring thorough documentation of discussions and follow-up actions.

• Review customers’ current paper data collection forms, conduct research to understand their processes, and use our internal software to create digital versions of both the data collection and forms.

   

Responsibilities:

• Take requirements from customer success manager and build out required dashboards or reports using SQL and Python.
• Keep Jira kanban board updated with current task progress
• Attend regular customer meetings alongside the customer success manager, providing support as needed.
• Take detailed notes during meetings and draft follow-up emails.
• Support customer success manager in executing items required by customers.
• Review customers' current paper data collection forms (provided in PDF, Word, and Excel) to understand their processes.
• Conduct research via Google and YouTube to understand the customers' physical processes and logic.
• Create digital versions of data collection forms using our internal digital workflow creation software.

• Design digital versions of data displays for these forms by specifying requirements for the dashboard/form creation team.

   

Requirements:

• English (Intermediate or above)
• SQL (Intermediate or above)
• Python (Intermediate or above)
• Able to work 8:00am - 12:00pm or later (Eastern Time Zone)
• Technical degree in engineering, science or technology
• Process-oriented
• Enjoys and good at math/analytics