Key Account Manager (PSP / Payment Manager / Account manager)

🎯 Key Responsibilities:

• Manage onboarding and technical launch of new merchants, including contract coordination (NDA, commercial terms), credential issuance, and settlement tracking
• Act as the main point of contact for active merchants and PSPs: resolve ongoing issues, coordinate priorities, and track performance
• Analyze and monitor conversion metrics, payment flow performance, and chargeback trends across merchant accounts
• Coordinate integration testing and implementation of new payment methods (e.g., BLIK, Open Banking), including geo expansion
• Communicate with internal teams (support, compliance, legal, technical) to ensure smooth operations and merchant satisfaction
• Maintain operational documentation: pricing tables, conversion stats, geo/provider mappings, blacklist/chargeback records
• Switch merchant traffic between providers as needed based on performance or technical considerations

✅ Requirements:

• 1–3 years of experience in Key Account Management, Sales, Operations, or Business Development in fintech, payments, or iGaming
• Experience working with banks, EMIs, PSPs, or payment platforms
• Higher education in Business, Finance, Economics, or a related field
• English language proficiency at B2/C1/C2 level (spoken and written); knowledge of Russian/Ukrainian is a plus
• Strong communication and presentation skills, including ability to manage merchant and partner relationships independently
• Analytical mindset with ability to interpret performance metrics and identify actionable insights
• Familiarity with payment flows, chargeback handling, and onboarding processes