Account Manager Offline

We are looking for an Account Manager to join our existing team to become an advocate of the interests of Mobilunity’s clients and at the same time – to become a Mobilunity’s Ambassador during daily communication with clients. The account manager will act as the main point of contact for clients and will build long-lasting, mutually beneficial relationships with assigned contacts.

To succeed in this position, candidates should have exceptional communication and problem-solving skills. This is a hands-on role that includes interacting with various internal departments, and the company leadership team.
 

As an Account Manager you will be:

• Serving as the lead point of contact for all customer’s matters and helping customers through email, messengers, and in-person meetings;
• Identifying upsell and cross-sell opportunities, driving revenue growth, and building strategies to expand existing client accounts;
• Independently leading clients on standard questions;
• Pinging clients for recruiting needs or things not solved yet;
• Ensuring the timely and successful delivery of our services by close communication with else teams;
• Engaging in organizational issues, processes, and workflows in order to help teams operate more effectively;
• Collaborating with various internal departments (HR, Sales, Recruitment, Marketing, Administrative and Accounting Departments);
• Maintaining updated knowledge of company products, services, and our relationships;
• Assisting with challenging client requests, resolving complaints, and preventing additional issues by improving processes.

Main requirements:

• At least 4 years of experience in Account Management or Customer Support within an IT company;
• Experience of working with B2B clients;
• Proven ability to upsell services and expand accounts;
• Confident user of G-Suite;
• Exceptional communication skills;
• Excellent active listening skills, negotiation, and presentation skills;
• Adaptability, critical thinking, and strong problem-solving skills;
• Ability to manage multiple clients (up to 20) simultaneously;
• Time management and multitasking skills;
• Strong organizational skills and attention to detail;
• Fast in thinking and doing (esp writing emails, explaining the situation, etc)
• Fluent English to communicate effectively with clients from all over the world (both verbal and written, ready for calls with clients)

In return we offer:

• The friendliest community of like-minded IT-people
• Open knowledge-sharing environment – exclusive access to a rich pool of colleagues willing to share their endless insights into the broadest variety of modern technologies
• Paid vacations and sick leaves
• Fair salary and 100% taxes coverage – don’t worry about possible taxes raise – we will get you covered;
• Perfect office location: city-center, 900m from Lukyanivska metro station, a green and spacious neighborhood with lots of cafes and supermarkets nearby or remote mode engagement;
• No open-spaces setup – separate rooms for every team’s comfort and multiple lounge and gaming zones;
• Neverending fun: sports events, tournaments, music band, multiple affinity groups.
• Come on board, and let’s grow together!

Come on board, and let’s grow together!