Customer Support Specialist (offline)

Our client is an innovative international web design studio with HQ in Los Angeles. Now we are looking for an additional English speaking Customer Support Specialist to join the client’s team.

Responsibilities:
- Respond promptly to customer inquiries and handle and resolve customer complaints
- Maintain a friendly and positive attitude when communicating with the customer to ensure high-quality service
- Deal directly with customers either by telephone or email or live chat
- Work with hot leads (usually, we've already just sold them something), make outbound calls to them, targeting for up-sales and add-ons
- Keep records of customer interactions
- Working hours: Monday/Friday - 15:00 - 00:00

The best candidate has:
- Excellent English - is a must!
- 1+ years of Customer Service experience or sales (phone calls)
- Strong communication skills, verbally and written
- Ability to build successful client relationships
- Accepts direction well
- Strong work ethic

Benefits of the company
- High-level compensation
- Free lunches and paid travel-home expenses
- Paid vacation, holidays and sick leaves
- And the most important - The Great Team :)
For more detailed information feel free to apply

About Smart Hires

Smart Hires is an international IT recruiting company.
Our goal is not just to close a vacancy, but to find “your” person who will perfectly fit your culture, become a part of the team and build long-term relationships with the company.

We find not just a professional - we find a person who is perfect for your company. Smart Hires is the link between companies and professionals. The main goal of Smart Hires is to find valuable specialists and contribute to their professional growth and success. We have all the necessary tools and skills for successful search and selection of candidates focused on long-term business partnerships. Our advantage is that we work faster than our competitors. We highly respect and appreciate our reputation and importantly our clients'​ trust.

Company website:
https://smarthires.com.ua/

DOU company page:
https://jobs.dou.ua/companies/smart-hires/