L3 Support Engineer / Data Analyst to $2500
About Sembly AI:
We are Sembly AI — a cutting-edge AI SaaS startup revolutionizing how businesses leverage AI to achieve results with our industry-leading AI Teammate product. Our innovative platform is transforming the way teams collaborate and optimize productivity. We are a US-based company with roots in NYC, and a strong presence in Ukraine and the EU. Join us and be part of a fast-paced, forward-thinking team shaping the future of AI in business.
We are seeking a talented and proactive L3 Support Engineer to join our team and ensure our application runs smoothly by diagnosing and resolving complex technical issues.
Key Responsibilities:
- Troubleshoot and resolve complex backend issues escalated from L1/L2 support teams.
- Perform in-depth root cause analysis to identify and implement permanent solutions for recurring technical problems.
- Collaborate with engineering, DevOps, and product teams to understand issues and implement long-term fixes.
- Monitor system performance, analyze logs, and proactively optimize backend processes to prevent potential failures.
- Develop and deploy patches, scripts, and updates to address technical challenges and improve application stability.
- Research and evaluate new tools and technologies to enhance system efficiency, including opportunities to integrate LLM-driven intelligent backend utilities.
- Maintain comprehensive documentation of issues, resolutions, and system improvements.
- Assist in automating troubleshooting workflows and building proactive alerting mechanisms.
- Develop custom dashboards and reports to support teams in self-assisted troubleshooting and product analytics
Qualifications & Skills:
- At least 3 years in L3 support AND/OR in general python development of SaaS applications
- Strong understanding of backend systems, databases, APIs, and cloud infrastructure.
- Experience with the following technologies:
- Backend & APIs: Python3, SQLAlchemy, Flask, FastAPI, Celery, Playwright.
- Databases & Messaging Queues: PostgreSQL, Redis, RabbitMQ.
- Infrastructure & Monitoring: Docker, Grafana, GCP, Azure.
- Proficiency in coding and scripting for troubleshooting, automation, and tooling.
- Experience performing root cause analysis and system optimization.
- Strong analytical and problem-solving skills with the ability to work under pressure in a fast-paced environment.
- Effective communication skills, with the ability to work collaboratively across teams.
- Previous experience in SaaS or similar environments is a plus.
Why Join Us?
- Growth Opportunities: We foster a collaborative environment where you’ll have the chance to grow and develop new skills.
- Cutting-Edge Technologies: Work with the latest AI tech and cloud tools.
- Impact: Your work will directly influence the success of our cloud-based solutions and help ensure the stability and robustness of our product and operations.
If you are looking to grow as a cloud engineer and take your career to the next level and make a real impact on a fast-growing team, we'd love to hear from you!