Head of SAP Support Department Offline

MHP is an international food and agri-tech company, bringing together over 26,000 employees across more than 40 enterprises in 17 regions of Ukraine, along with approximately 4,000 employees abroad. You’ll recognize us in Ukraine by our brands: Nasha Ryaba, Bashchynskyi, Lehko!, Kurator, and Chef’s Secrets. Meanwhile, our Qualiko brand is enjoyed across many countries.

Your Responsibilities in this Role:

• Lead SAP support operations and manage incidents, defects, and issues.
• Oversee SLA management and monitor NPS to ensure service quality.
• Coordinate with SAP implementation, development, and support teams for effective collaboration.
• Drive continuous improvement, implement lean practices, and optimize the support structure.
• Oversee system testing, validation, and ensure business process continuity and resilience.
• Engage stakeholders to foster a collaborative and supportive work environment.

We Invite You to the Interview If You Have:

• Knowledge of SAP support practices.
• Familiarity with the ITIL Framework.
• Expertise in optimizing support practices.
• Knowledge of SAP Solution Manager and ITSM tools (Azure DevOps, Jira, etc.).
• Expertise in multiple SAP products.
• Experience managing integrations.

• Experience in managing and optimizing SLA and NPS.

  What you can expect from us?

  Employment for an indefinite period, with a 6-month probationary period; dynamic work in a development-oriented team; the possibility of education, certification, and development of personal and professional skills; employment in a stable company and regulated working conditions; flexible working hours (with possible arrival between 7:00-9:00).

  We invite all candidates who have recognized their career opportunity in the above description to send us an application, together with a CV. We are looking forward to your application!