Senior Systems Software Engineer (C# and C++) - only Vinnytsia, Ukraine

It is a leading SaaS company that provides AI-driven service management solutions, enabling organizations to transform their business processes and improve the employee experience. Our advanced solutions, powered by conversational AI, intelligently handle employee requests, provide instant assistance, and significantly accelerate issue resolution.  The company has thousands of clients worldwide and is dedicated to pushing the limits of technology and shaping the future of organizational service management through innovative AI solutions.

Your Role:

 As a Senior Systems Software Engineer at SysAid, you will be at the forefront of our asset management solution, driving the design, development, and enhancement of our core agent software. Our agent is a cross-platform solution, deployable across various operating systems, ensuring seamless integration into diverse IT environments. Your work will directly impact its reliability and effectiveness, empowering administrators with deep visibility into their IT infrastructure and the ability to take decisive action. By incorporating AI capabilities, you will push the boundaries of asset management, enabling proactive maintenance, automated issue resolution, and a smarter, more efficient IT ecosystem.

Responsibilities:

• Design, develop, and maintain the core agent software that runs on various platforms (Windows, Linux, macOS).
• Implement features for remote monitoring, patch management, remote control, and automated ticket generation.
• Integrate AI capabilities into the agent, such as predictive analytics for proactive maintenance, automated anomaly detection, and intelligent task automation.
• Optimize the agent for performance, reliability, and security across different operating systems and hardware configurations.
• Develop and maintain the communication protocols between the agent and the central management system.
• Collaborate with other teams to integrate the agent with existing systems and platforms.

• Contribute to the overall architecture and strategy for the agent platform.

   

Requirements:

• 5+ years of experience with C# and C++
• Proven experience working in Linux and macOS environments
• Deep understanding of systems programming, network protocols, operating systems, and cross-platform development
• Experience with debugging and performance tuning complex software systems
• Excellent problem-solving and communication skills

• Spoken English

   

  Advantage

• Knowledge of Objective-C, Swift, and Java
• Experience with CI/CD pipelines and Kubernetes
• Knowledge of cloud platforms such as AWS or GCP
• Experience with machine learning and AI concepts

What we offer:

• 20 working days’ vacation; 
• 10 paid sick leaves;
• 4 wellness days;
• public holidays;
• equipment;
• accountant helps with documents;
• paid lunches;
• gym compensation;
• many cool team activities.