VIP Account Manager Offline

Responsibiilities:

  • Manage on a daily basis close relationships and support with our VIP users
  • Keep track and monitor on the VIP users activity on a daily basis including sales and up-sale promotions.
  • Build personal relationships and create a personalized experience for them.
  • Track and monitor the VIP players activity on a daily basis.
  • Provide customer care through various channels and handles.
  • Gather feedback and propose improvements to customer experience.
  • Cross teamwork with all aspects of marketing, monetization, features and products
  • Build and deliver ongoing content, promotions and activities – where the KPI is to bring players to their next level
  • Fluent English - must
  • Previous experience at sales or customer support roles, preferably from B2C companies
  • Strong communicator, customer-centric, proactive and target driven
  • Passion for social apps - advantage
  • Knowledge of additional languages (Indian, Arabic, Turkish) - advantage
  • Prior experience with support tools (Zendesk, Intercom, etc)- advantage

    What we offer:

  • International company with several offices in different locations : Tel-Aviv, Kyiv, Warsaw, Limassol.
  • Granting an Option;
  • A professional environment with great people to work with;
  • Competitive salary, performance review;
  • Flexible working hours, no one here tracks your work time because our culture is built on trust and cooperation;
  • Social package, including sports coverage, elite medical insurance for you and family;
  • 20 working days paid vacation and 100% sick leaves coverage;
  • Corporate taxi to the office and home;
  • Opportunities to make a difference, to develop and grow;
  • Regular corporate celebrations, team buildings and fun activities;
  • Comfortable office close to the metro station. Our Kyiv office is open 24/7 with all safety and health measures in place.

     

    If this sounds like you, apply and help empower live entertainers and creators to build independent businesses around their live talents.

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