NOC Engineer Offline

About Fintech Farm

We are a UK fintech creating successful neobanks in emerging markets in partnerships with local traditional banks.

Our success builds upon a best-in-class product, customer experience, emotional engagement, viral marketing and deep credit decisioning expertise.

One of our founders had previously co-founded a highly successful Eastern European neobank with a multi million customer base.

We launched our first market with Leobank in Azerbaijan in 2021, where we have already established market leading positions. Our next market was Vietnam, where we launched Liobank in early 2023 and also gained solid traction.

We have a few more new markets in the pipeline for the next 12 months, and we are starting to build the team there.

Why Fintech Farm is a great place to be

Our ambition. We are looking to become a leading consumer digital bank brand in each market we operate making it easy for consumers to interact with their money. You could be a part of this exciting journey.

Our culture.

Customers. We always go above and beyond to provide an amazing customer experience. We serve our customers the way we would want our mom to be served. And who said that banking has to be boring? We make our apps not just easy but fun to use.

People. We are all business partners in our company. Each of us thinks big, acts as if we own the place, and never takes “No” as an answer. We work with strong individuals whom we empower and trust rather than micromanage. Common sense rather than formal policies prevails in all that we do. 
We always stay curious and open-minded. We embrace the We over Me culture.
 

What You Will Be Doing

• Monitoring Infrastructure Health:
  • Utilize Prometheus, Grafana, Kibana and other monitoring tools to continuously monitor the health and performance of our production systems.
  • Configure and maintain monitoring dashboards to provide real-time visibility into system metrics and performance.
  • Incident Detection and Response:
  • Respond promptly to alerts generated by PagerDuty, Prometheus, Alert Manager, and other monitoring tools.
  • Investigate and troubleshoot incidents to determine root causes and implement necessary remediation steps.
  • Collaborate with development teams to resolve incidents efficiently and minimize impact on business operations.
  • Anomaly Detection and Analysis:
  • Analyze system metrics, logs, and graphs to identify anomalies and potential performance issues.
  • Proactively address anomalies to prevent service disruptions and optimize system performance.
  • Log Management and Analysis:
  • Manage and analyze logs using the ELK stack (Elasticsearch, Logstash, Kibana) to gain insights into system behavior and identify potential issues.
  • Develop and maintain log monitoring and analysis processes to detect and respond to anomalies effectively.
  • Documentation and Reporting:
  • Maintain detailed documentation of incident response procedures, system configurations, and monitoring setups.
  • Generate regular reports on system performance, incident trends, and resolution actions taken.
  • Continuous Improvement:
  • Proactively identify opportunities to enhance monitoring capabilities, automate repetitive tasks, and improve incident response processes.
  • Participate in post-incident reviews to identify areas for improvement and implement corrective actions.

Who you are

• Proven experience as a NOC Engineer or in a similar role.
• Proficiency in using monitoring tools such as Prometheus, Grafana, and the ELK stack.
• Strong analytical skills and ability to work under pressure.
• Excellent communication and collaboration abilities.

What we are offering

• Competitive salary negotiable depending on the candidate level
• Share options
• We are still a start-up and more benefits are on the way