DocOps Engineer

A DocOps Engineer is responsible for establishing a robust documentation framework that integrates seamlessly into the product lifecycle. They treat content as code, collaborate closely with cross-functional teams, and continually explore modern tools - including AI - to enhance the quality, accuracy, and discoverability of documentation. Success in this role hinges on a strong attention to detail, a commitment to continuous improvement, and a passion for elevating both internal and external user experiences through effective, well-structured documentation. The goal of this role is to enable developers, QA, and others to create documentation they can be proud of, recognizing that documentation must not be an afterthought but rather a vital artifact of software delivery.

Key Responsibilities

• Establish and Maintain Documentation Framework
  • Define clear structures, guidelines, and best practices for documentation within the organization.
  • Evaluate and incorporate “docs as code” methodologies alongside more traditional documentation tools, using each approach where it’s most effective.
  • Select and configure documentation tools or platforms (e.g., Confluence, GitBook, or similar).
  • Encourage a documentation culture where doc creation is a vital part of software delivery, not an afterthought.
• Integrate Modern Tools and Technologies
  • Research and implement cutting-edge solutions - including AI-based approaches like speech-to-text, chatbots, and automated content analysis - to improve documentation processes, enhance content quality, and streamline collaboration.
  • Evaluate and select the most effective tools, ensuring they align with project and organizational requirements for both technical and non-technical teams.
• Drive Continuous Improvement
  • Monitor documentation performance and usability, leveraging analytics and feedback to identify gaps or areas for enhancement.
  • Facilitate regular documentation reviews and workshops to help teams develop and refine their writing skills.
• Ensure Discoverability and Accessibility
  • Organize documentation into clear structures that make it easy for both internal users and external customers to find the information they need.
  • Maintain style guides, templates, and standards to provide a consistent user experience across all documentation materials.
  • Develop or utilize scripts, style checkers, and linters for automated content validation.

Qualifications & Skills:Experience & Technical Knowledge

• 3+ years of experience in Technical Writing, Documentation, or a DevOps-related field.
• Hands-on experience with modern documentation platforms
• Familiarity with CI/CD pipelines and version control (Git).
• Excellent writing, editing, and verbal communication skills.
• Proven ability to work effectively with cross-functional teams (developers, QA, product managers, etc.) to gather and clarify content requirements.
• Interest in (or experience with) AI-powered documentation enhancements, such as speech-to-text, chatbots, or automated content analysis.

• Openness to experimenting with innovative tools to improve documentation processes and user experiences.

  
  As a Plus

• Any scripting or automation experience (e.g., C#, Python, Bash) is beneficial.
• Willingness to further develop coding and automation skills to support advanced documentation workflows over time.