Call center representative (inbound and outbound line) Offline

Ven Commerce Ltd. is an international company with offices in the USA, Israel, and Ukraine. We provide a complex solution for E-commerce businesses. Our main goal is to allow consumer brands and retailers to maximize the potential of their online channels.

Our clients are successful retailers who work in the USA, Canada, Europe, and other countries.

As we continue to expand, we are seeking a proficient English-speaking Call Center representative (incoming and outgoing line) to join our team. The ideal candidate will play a pivotal role in implementing, developing, and maintaining high service quality standards for our valued clients.

Key Responsibilities:

• Engage with customers through inbound and outbound calls, and emails
  Address inquiries related to product usage, primarily within the jewelry sector
• Provide technical and financial assistance regarding our products
• Solve customer issues and escalate them to relevant departments when necessary
• Act as a liaison between customers and internal departments
• Identify and report any detected issues or errors on supported websites

Requirements:

• Proficiency in English (C1 level) – both verbal and written communication
• 1 year of experience on a similar position
• Positive, empathetic, and professional attitude toward customers
• Strong analytical and problem-solving skills

Skills:

• Attention to detail and thoroughness.
• Excellent communication skills
• High level of self-organization
• Confidence, enthusiasm, and the ability to manage workload effectively
• Strong work ethic
• Quick adaptation to changes in a dynamic business environment
• Capability to work independently and as part of a team
• Proficiency in handling large volumes of information

Will be a plus: 

• Prior experience with Zendesk, and Magento
• Knowledge of other foreign languages (Dutch, German, French, Italian, Spanish)
• Possession of a personal laptop if residing abroad

Work conditions:

• Remote work
• No night shifts
• Work schedule: 16:00-01:00 (Kyiv time) / 9:00-18:00 (New York time)
• 8-hour workday
• Shift schedule: 4 working days per week (approximately 15-17 schedules per month)

We offer:

• Competitive salary
• Health insurance after the probationary period
• Work equipment (laptop if you are in Ukraine)
• English speaking club
• Quality training, onboarding into the team, and curator support
• External seminars and training for professional development
• Team-building events in Ukraine
• Cozy office in Kyiv, which you can visit in case of power outages
• Paid vacations (including sick leave)
• Corporate psychological program 

If you are interested in the position and your work experience and qualifications meet its requirements, please send your CV, making sure to include your expected salary.

Please note that feedback on the results of the resume review will only be provided if your application is selected for further consideration.

We look forward to meeting you!