Support Manager with Turkish language (Gambling) Offline
We are an iGaming company with over three years of experience and a team of more than 1,000 specialists.
Our achievements include 8 large-scale projects that are popular among our clients and successfully operate in Tier 1-3 countries.
The company encourages and values highly qualified specialists, allowing us to effectively build processes and successfully operate and expand into new locations.
Become part of a team that launches new projects in various markets and shapes the future of the iGaming industry.
We are looking for a responsible Support Manager with Turkish to join our team.
Requirements:
- Stress resistance: Ability to work efficiently and make decisions in stressful situations.
- Client-oriented: Focus on meeting the needs and requests of clients.
- Quick decision-making: Ability to quickly analyze a situation and make decisions, even in complex and stressful situations.
- Ability to interact effectively with aggressive users and resolve conflict situations without escalation.
- Professional communication: Ability to maintain a respectful and friendly tone in conversations with clients, even in difficult situations.
- Knowledge of Turkish ( orally and written)
- Confident computer skills
Responsibilities:
- Quick response to customer inquiries in online chats.
- Provide consultations on functionality, technical issues, financial aspects, and other areas.
- Clients may also contact without a specific question, just for communication, expressing dissatisfaction, etc.
- Achieving personal financial goals and the department's user support objectives.
- Collaborating with colleagues from other departments to improve processes and the product.
Work Schedule: Rotating shifts: 2 day shifts / 2 days off / 2 night shifts / 2 days off
We look forward to meeting you and starting cooperation with our company.