Junior Customer Support and Billing Manager / (Sat-Sun)

We’re looking for a dedicated Part-Time Customer Support & Billing Manager to join the Kiss My Apps team to provide essential weekend coverage and enhance our customer interactions. As part of a dynamic team, you’ll assist with billing processes and customer inquiries, ensuring smooth communication and a positive user experience. This role offers flexibility and the chance to contribute to improving customer service systems while developing your skills in a growing environment.

Kiss My Apps is a startup studio that specializes in developing mobile-first products.

Over the last year, the total MRR of Kiss My Apps products has grown 5 times, now our products attract up to 2M new users per month, and the total audience is already more than 40M users.

Our portfolio includes 30+ web and mobile products of various categories: Utilities, Lifestyle, Health & Fitness, and others.

Hard skills required for the position: 
 

🔷Upper-Intermediate (B2) English level and above.

🔷CRM systems knowledge (e.g.: Zendesk, Freshdesk, etc.).

🔷Basic understanding of billing processes and payment systems.

🔷Result-oriented and striving for self-improvement.

🔷Multitasking and a willingness to learn.

Nice to have:

🔷At least 6 months of experience in customer support/billing will be an advantage.

Job responsibilities include:

🔷Respond to customer inquiries via email or chat. React to reviews (Google Play, App Store).

🔷Process and manage customer refund and cancelation requests according to company policies.

🔷React to chargeback alerts, and participate in the chargeback disputing process.

🔷Recognize when issues need to be escalated to senior team members or other departments for resolution.

We offer the following benefits:

🔹 Salary based on the results of the interview.

🔹 Flexible schedule. You can start working any time from 8 am until 12 pm in any location and country.

🔹 Ability to work completely remotely.

🔹 Paid vacation, sick leave.

🔹 Participation in conferences and seminars organized by Netpeak Group.

🔹 Compensation of 50% of the cost of participation in external educational events.

🔹 Compensation of 50% of the cost of English language courses.

🔹 50% coverage of medical insurance, as well as 50% of the costs of psychotherapy, dental care, and sports.

🔹 Individual and group work with a corporate psychologist.

🔹 Corporate events and entertainment, both at the level of the entire Netpeak Group and more locally, at the level of Kiss My Apps. We will resume these traditions as soon as it is possible and safe for everyone.

🔹 We provide convenient equipment regardless of the work format.

Kiss My Apps is part of the Netpeak Group. Currently, about 20% of the Netpeak Group team is involved in various initiatives to counter russian propaganda. Some of the Netpeak Group principles are working with the Ministry of Digital Transformation of Ukraine and the cyber police. There are several volunteer projects in which we participate: content creation, advertising on social networks, promotion of Ukrainian products, and humanitarian aid. The NGO "Moye Misto” - which is part of the Netpeak Group - together with volunteers, is currently engaged in maintaining animal shelters, as well as purchasing necessary items for some units of the Armed Forces.