💥Hello! Do you want to make a significant contribution to the world of the gaming industry? We are looking for a dedicated Head of VIP to join our VIP team.
🧲About Us:
M5Team is a company of professionals that provides its clients with the highest level of customer service and the best sales solutions.
Our website is https://m5team.net/ .
Requirements:
🐾 2+ years of experience as a Head of VIP or similar role;
🐾 Experience in gambling with a VIP segment, preferably from Tier 1 countries;
🐾 Experience with Livechat and Helpdesk;
🐾 Strong understanding of player motivation and behavior, with the ability to translate insights into actionable strategies;
🐾 Analytical skills to assess player data and identify trends for improved engagement;
🐾 Ability to effectively sell the brand to players, enhancing their loyalty and connection to the company;
🐾 Experience in creating personalized offers for players, ensuring that VIPs receive tailored experiences;
🐾 Experience in implementing and managing bonus programs, ensuring alignment with business goals.
🐾 Quality assurance (QA) experience for VIP team processes, ensuring high standards of service delivery
🐾 Leadership skills with experience in managing and developing a team.
🐾English form B2+;
Responsibilities:
🦾Develop and implement the VIP player management process to ensure efficient and effective operations within the VIP segment;
🦾Achieve financial targets related to VIP player management, ensuring profitability and growth within the high-value player segment;
🦾Lead and mentor the VIP team, setting clear objectives and KPIs to meet business goals;
🦾Develop and execute the VIP bonus program;
🦾Analyze player behavior and trends to identify opportunities for personalized engagement and enhanced service;
What We Offer:
🧲Office in Kyiv or Remote work options.
🧲50% coverage for individual courses, training, and language programs.
🧲100% coverage for team courses.
🧲Free legal consultations and a 50% discount on legal services.
🧲Health insurance.
🧲Flexible schedule.
🧲Regular salary reviews.
🧲Team-building events in Ukraine and abroad.
🧲About Us:
M5Team is a company of professionals that provides its clients with the highest level of customer service and the best sales solutions.
Our website is https://m5team.net/ .
Requirements:
🐾 2+ years of experience as a Head of VIP or similar role;
🐾 Experience in gambling with a VIP segment, preferably from Tier 1 countries;
🐾 Experience with Livechat and Helpdesk;
🐾 Strong understanding of player motivation and behavior, with the ability to translate insights into actionable strategies;
🐾 Analytical skills to assess player data and identify trends for improved engagement;
🐾 Ability to effectively sell the brand to players, enhancing their loyalty and connection to the company;
🐾 Experience in creating personalized offers for players, ensuring that VIPs receive tailored experiences;
🐾 Experience in implementing and managing bonus programs, ensuring alignment with business goals.
🐾 Quality assurance (QA) experience for VIP team processes, ensuring high standards of service delivery
🐾 Leadership skills with experience in managing and developing a team.
🐾English form B2+;
Responsibilities:
🦾Develop and implement the VIP player management process to ensure efficient and effective operations within the VIP segment;
🦾Achieve financial targets related to VIP player management, ensuring profitability and growth within the high-value player segment;
🦾Lead and mentor the VIP team, setting clear objectives and KPIs to meet business goals;
🦾Develop and execute the VIP bonus program;
🦾Analyze player behavior and trends to identify opportunities for personalized engagement and enhanced service;
What We Offer:
🧲Office in Kyiv or Remote work options.
🧲50% coverage for individual courses, training, and language programs.
🧲100% coverage for team courses.
🧲Free legal consultations and a 50% discount on legal services.
🧲Health insurance.
🧲Flexible schedule.
🧲Regular salary reviews.
🧲Team-building events in Ukraine and abroad.
$1000-2200
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