KYB and KYC Onboarding Team Lead (FinTech, EMI) (offline)
The Onboarding Team Lead oversees and optimizes the customer onboarding process. This role involves building and leading a high-performing team, ensuring compliance with KYC and KYB regulations, and driving process improvements through data analysis and automation. The ideal candidate will have a strong team management, compliance, and project management background.
Your regular tasks
Team Management
β Take over leadership of the Onboarding team
β Ensure team members are trained on regulations, policies, and procedures
β Review efficiency and make necessary staff changes without delays
Compliance and Risk Management
β Develop and maintain simplified business client onboarding
β Maximize the level of automation in personal onboarding: Development and control of automated customer verification, risk change implementation / Control of implementation of PEP/Sanctions screening solution for short verification type
β Review personal and business onboarding UX and eliminate all possible bottlenecks
β Development and control of automated customer risk assessment implementation
Operational Oversight and Quality Assurance
β Oversee the onboarding process for clients and businesses on a daily/weekly/monthly basis
β Develop a dynamic QA system for the timely identification of SLA breaches
β Establish a system of rewards and penalties for SLA adherence/breaches
Stakeholder and Client Communication
β Collaborate with other departments to ensure smooth onboarding processes and address any issues that arise
β Directly assign IT tasks to DTO and monitor the quality of the received product
β Handle complex or high-risk cases and communicate with clients to resolve issues
Project Management and Reporting
β Review current AML/CTF tools in use (Jumio, Dilisense, ComplyAdvantage)
β Identify bags and offer improvements/changes
β Quality control of KYC tools in use (Seon for multi-accounting, Jumio, SumSub for online identity verification)
β Collaborate with Ops and DTO to configure the optimal implementation of SumSub
β Develop efficient reporting systems and dashboards for dynamic tracking of onboarding statistics and issues
β ββReview breaches in Personal verification processes/possible fraud areas and offer solutions to mitigate the risks (e.g. ClearBank IBANs abuse)
Skills and qualifications
β 4+ years of experience in leading and managing KYC and KYB onboarding teams on an international level
β Proven track record in building and developing high-performing teams of up to 10 members
β Expertise in setting and tracking KPIs and performance metrics
β In-depth knowledge of anti-fraud, transactions, and risk management principles within the fintech, payments, or related industries
β Strong analytical and problem-solving abilities to optimize onboarding processes
β Excellent organizational and time management skills with a proven ability to meet deadlines
β Proficiency in customer-related technologies and systems (e.g., Jumio, Dilisense, ComplyAdvantage, SamSub)
β Advanced English language proficiency
Advantages of working with us
β Join a team of talented individuals who are deeply committed to their roles and the company's mission
β Embrace an innovative approach to processes and problem-solving, driven by ambitious goals and plans
β Work in a collaborative environment dedicated to delivering superior products that meet and exceed customer expectations
β Enjoy a workplace that fosters autonomy and trust, empowering you to take ownership of your responsibilities