PayDo

Hi there 👋
Looking for an opporunity to kick-start your career in a top-notch FinTech company? Look no further :) 
 

About us

PayDo, a leading fintech company — an Electronic Money Institution (EMI) fully authorised by the FCA (UK) and FINTRAC (Canada). We simplify financial operations with a single, user-friendly interface, making global payments accessible and efficient. We offer personalised solutions to businesses and individuals.
 

Your regular tasks

• Contribute to the sales expansion and strategy 
• Acquire new В2В clients by growing, maintaining, and leveraging warm leads, converting them into sales opportunities 
• Identify features of target business verticals in order to offer the most suitable solution for the potential client 
• Prepare and organize sales materials, including presentations and proposals 
• Present and pitch products to potential clients 
• Schedule and attend meetings with potential clients to discuss their needs and introduce PayDo's solutions 
• Prepare offers, agreements and invoices 
• Work closely with Account managers, Support, Compliance and Operations teams to support product enhancements and identify new business opportunities 
• Work with CRM (Zendesk Sell) 
• Provide periodic updates and report to the Head of Department 

• Achieve weekly/monthly KPI’s

   

Skills & Knowledge

• Motivated, enthusiastic, and result-oriented individual with a strong work ethic 
• 1+ years of experience of working in an international B2B company and/or FinTech company (will be an advantage)
• A team player who can collaborate effectively with other colleagues
• A quick learner who can grasp new concepts and apply them quickly 
• Experienced with CRM platforms as a user 
• A creative and resourceful problem solver 
• Ready for new challenges with a strong can-do attitude
• Fluent in English and Ukrainian

Will be a plus

• Experience in working with high-risk industries like iGaming, Crypto, Forex
• Experience with Fintech or Consulting company

Hiring Steps

Our recruitment process typically includes the following steps: Application Screening —> Interview with Talent Acqusition Specialist —> Tech Interview —> Offer —> Reference Check

Our Values

At PayDo, we live by principles that drive us to excellence:

• Ownership & Initiative: Specialists who take charge and make a difference
• Collaboration & Communication: Together, we achieve more by sharing ideas and insights
   

Become part of a global team redefining FinTech. Your expertise, passion, and ideas will shape the future of payments with PayDo!

About us

PayDo is a leading fintech company – an Electronic Money Institution (EMI) fully authorised by the FCA (UK), FINTRAC (Canada), and MFCA (Malta). We simplify financial operations with a single, user-friendly interface, making global payments accessible and efficient. We offer personalised solutions to businesses and individuals.

Job Summary
As a Customer Support Team Lead, you will play a crucial role in shaping our customer experience strategy, implementing efficient support processes, and fostering a culture of excellence within the Customer Support team.
 

Your regular tasks

1. Team Leadership and Management:

• Lead, mentor, and inspire a team (currently consisting of L1 and L2 Customer Support Representatives) to achieve performance goals and deliver exceptional service
• Provide guidance, coaching, and ongoing training to the team members to enhance their skills and knowledge
• Foster a positive and collaborative team culture that emphasises accountability and a customer-centric approach
• Implement required staff rotations, hiring, and lay-offs based on updated performance metrics

2. Customer Experience Strategy:

• Identify opportunities to enhance the customer experience through innovative support solutions and process improvements
• Implement strict SLAs for customer service requests processing and develop
  functional QA monitoring mechanisms
• Analyse customer feedback and support metrics to identify trends, internal issues, and areas for improvement

3. Operational Excellence:

• Oversee the day-to-day operations of the customer support team, ensuring timely and effective resolution of customer inquiries and issues in accordance with established SLAs
• Restructure the performance evaluation process (OKRs/KPIs) and align it with company goals
• Quality assurance and ongoing improvement
• Implement tools, technologies, and workflows to optimise support processes and enhance productivity

4. Cross-functional Collaboration:

• Collaborate closely with other departments, including product development via DTO, Sales/Account Management and Compliance to ensure a seamless customer experience across all touchpoints
• Overtake essential customer requests and inquiries from Compliance and Account Management teams
• Act as a customer advocate within the organisation, representing the customer's voice in decision-making processes and product development initiatives
   

Skills & Knowledge

• Experience in the FinTech industry is a must 
• Experience in a similar managerial position on an international level 
• Proven experience leading and motivating high-performing teams (7+ people)
• Ability to foster a positive and collaborative team culture
• Deep understanding of customer needs and expectations
• Ability to identify areas for improvement and implement innovative solutions
• Ability to develop and implement policies and procedures
• Proficiency in relevant software and tools (e.g., CRM systems, analytics tools)
• Financial and Business Acumen
   

Hiring Stages

CV screening → TA Intro call (up to 45 mins) → Tech Interview (up to 60 mins) → Final Interview with CEO → Job offer → Welcome on board

Our Values
At PayDo, we live by principles that drive us to excellence:
– Ownership & Initiative: Specialists who take charge and make a difference
– Collaboration & Communication: Together, we achieve more by sharing ideas and insights

Become part of a global team redefining FinTech. Your expertise, passion, and ideas will shape the future of payments with PayDo!

PayDo, a leading Electronic Money Institution (EMI) authorised by the FCA in the UK, FINTRAC in Canada, and MFSA in Malta, operates in 140 countries and over 25 industries. Offering multicurrency IBANs, merchant solutions, and mass payment options, PayDo provides premium and convenient payment services. With all features available through one platform and contract, PayDo is a preferred solution for local and international payments.

Hey there, 👋
My name is Karyna Zhukovska (TA Specialist), and I'm seeking a skilled and mature Talent Sourcer who shares our passion for building a high-performing team in a fast-changing environment.

PayDo is extremely rapidly growing. Despite the expansion of the teams, we have penetrated a new market, so we must meet the SLAs to align with the growth strategy!
Are you ready to jump on this rocket? Cool, let’s go! 

A bit more about us:
🧚TA Team Composition: We are a team of 5: Head of TA, 3 TA Specialists, and 1 Talent Sourcer
💻 Our workload: One TA Specialist typically handles 3-5 positions, with occasional spikes up to 6-7. Our dedicated Talent Sourcer supports complex searches and collaborates closely with the TA (4-6 positions)
🧍🏼‍♂️Departments who need our help: Risk and Compliance, Sales, Account Management, Marketing, Finance, Legal, Customer Support, HR, Product, Operations
👩‍💻 Stack & Seniority: We recruit across all non-technical positions, from Junior to C-Level
🌍 GEOs: mainly EMEA/Europe, separately UK, Ukraine, Malta
🙋 Tools: GreenHouse ATS, LinkedIn Recruiter (Enterprise)

Your regular tasks

• Proactively source and identify qualified candidates for open positions across various non-tech departments
• Utilise a variety of sourcing techniques, including Boolean searches, social media platforms, professional networks, online databases and others
• Craft compelling outreach messages that generate interest among potential candidates
• Build and maintain relationships with potential and existing candidates, keeping them engaged throughout the recruitment process
• Pre-screen candidates to assess their skills and experience, ensuring they align with the job requirements
• Collaborate with the TA Specialist to understand their needs and expectations for each role
• Contribute to the development and implementation of sourcing strategies and initiatives
• Maintain accurate and organised records of all sourcing activities and candidate interactions
• Meet and exceed established sourcing goals and metrics 

Skills & expectations

• Minimum 3 years of experience in Talent Sourcing for non-technical roles in FinTech/Forex/iGaming is a must
• B2+/С1 level of English Proficiency is a must
• Strong understanding of Boolean search techniques and other sourcing tools across various platforms
• Familiarity with LinkedIn Recruiter (ideally Corporate/Enterprise)
• Ability to work independently and manage multiple tasks simultaneously
• Proactive, resourceful, and results-oriented with a strong sense of urgency
• Experience with Applicant Tracking Systems (ideally GreenHouse)

Hiring Stages

• Application Review 
• TA Interview 
• Tech Interview (with Head of TA and People Director)
• Reference Check 
• Offer

What's In It For You
At PayDo, specialists are at the heart of our innovation and success. Joining our team means accessing unparalleled opportunities to grow, contribute, and thrive in a dynamic FinTech environment.

• Empowerment Through Professional Development:
  • Monthly investment in your English learning
  • Yearly allocation for advancing your professional expertise
• Unlock Your Potential:
  • Transparent career growth with opportunities to achieve Lead roles within 1 year, Head roles in 2 years, and even C-level within 4 years, based on exceptional performance
  • Performance reviews are anchored in KPIs, ensuring recognition is merit-based
• Make a Lasting Impact:
  • Work on unique projects where your contributions can reshape company-wide processes
  • Bring your ideas to the table and earn exceptional bonuses through our PayDo Ideas Hub
• Flexible and People-Centric Culture:
  • Days of paid vacation annually, with the flexibility to transfer unused days or receive compensation
  • Days of paid sick leave annually, accommodating emergencies and medical needs
  • Additional holidays aligned with your local calendar
• Compensation & Incentives:
  • Multiple payment options, including Private Entrepreneurship accounts or popular e-wallets

Our Values:
At PayDo, we live by principles that drive us to excellence:

• Ownership & Initiative: Specialists who take charge and make a difference
• Collaboration & Communication: Together, we achieve more by sharing ideas and insights

Become part of a global team redefining FinTech. Your expertise, passion, and ideas will shape the future of payments with PayDo!

PayDo, a dynamic FinTech with a newly acquired MFSA license, is seeking a highly motivated and experienced Lead/Head of Key Account Management to spearhead the growth and success of our most valued client relationships, with a primary focus on our rapidly expanding direct acquiring business line.

Your primary focus will be on:

• Developing, implementing, and maintaining specific policies, procedures, and guidelines tailored to the direct acquiring business to ensure operational efficiency and compliance
• Leading and scaling our Key Account Management team, specifically dedicated to our direct acquiring business line. Based on your experience, you might also oversee banking and checkout lines
• Understanding the evolving needs of our acquiring clients and translating those insights into product and service improvements

Your regular tasks 

• Provide strategic leadership and daily oversight to the Key Account Management (KAM) team, driving operational excellence, client satisfaction, and revenue growth
• Maintain, update, and enforce SOPs, guidelines, and manuals for the KAM department; conduct regular reviews to ensure alignment with evolving regulatory and business requirements
• Continuously assess and enhance KPIs and SLAs to ensure they reflect the company’s current strategic objectives and client expectations
• Oversee and conduct regular Quality Assurance (QA) assessments to ensure high standards in service delivery, account performance, and client engagement
• Identify operational inefficiencies and proactively implement cross-functional solutions that streamline workflows, improve service levels, and enhance the end-to-end client experience
• Manage team performance through targeted coaching, structured feedback, and development planning; address underperformance through corrective actions and timely offboarding where necessary
• Promote a culture of continuous professional development by deepening the team’s expertise in product functionality, payment systems, compliance requirements, and industry trends
• Foster a high-performance, accountable culture within the team by reinforcing professionalism, work ethic, and motivation at all levels
• Cultivate and maintain strong relationships with PayDo’s key clients, acting as a strategic partner by regularly gathering client feedback and translating insights into actionable improvements across products and services
• Identify opportunities to increase profitability by initiating, championing, and overseeing the delivery of key client-driven features and solutions that drive long-term value

Skills & expectations

• Proven track record of at least 2 years in a managerial role, with direct supervision of a team of 3 or more individuals
• Minimum of 4 years of experience in the Fintech industry, either as a consultant in Fintech consulting company, in-house payments manager in high-risk verticals (iGaming, Crypto, Forex, etc), account manager/sales agent, or customer support representative within a financial institution (EMI, Bank, or PSP) or similar
• Prior experience with the onboarding of clients, specifically within a direct acquiring setup
• Strong understanding of payment infrastructures, including payment schemes, card schemes and alternative payment methods
• Strong understanding of the specifics of KYB onboarding process, preferably with an EU/CA-based EMI or PSP
• In-depth knowledge of the fintech landscape, including key competitors and current market trends
• Solid understanding of the company’s target industries, with hands-on experience working across high-risk and low-to-medium risk sectors
• Demonstrated leadership and team management capabilities, with a history of building and leading high-performing teams
• Outstanding communication, negotiation, and interpersonal skills, with a client-centric approach
• Ability to manage multiple priorities and stakeholders in a dynamic, fast-paced environment
• Fluent level of English skills, Fluent Ukrainian or Russian language 
• Experience working with cryptocurrencies would be a plus
• Experience of working with PIS/AIS payment flows would be a plus

What's In It For You
At PayDo, specialists are at the heart of our innovation and success. Joining our team means accessing unparalleled opportunities to grow, contribute, and thrive in a dynamic FinTech environment.

As a Licensing and Compliance Officer, you will leverage your expertise in international financial regulations to ensure the company’s operations adhere to all relevant legal standards. You will be responsible for handling complex legal inquiries from regulatory bodies and financial institutions, and drafting and reviewing a wide array of legal agreements.
 

Your regular tasks

• Drive and be in charge of financial licensing processes in the EU, UK and other regions
• Maintain and open a correspondent and operational bank account(s)
• Deal with complex legal requests and RFIs (banks, authorities)
• Stay abreast of all applicable financial regulations, including banking, EMIs, PIs, PASEP, anti-money laundering (AML), know your customer (KYC), and data protection laws and implement necessary changes
• Update compliance programs according to the requirements of the company regulators
• Be in charge of regulatory reporting, AML and other relevant audits
• Be in charge of company governance policies and regulatory responsibilities updates
• Be in charge of the licensing process during the expansion to the new regions
• Record keeping and structuring of the company’s relevant documentation and information
• Develop and implement corporate compliance and governance programs applicable to the group of companies
• Improve company policies according to applicable regulatory standards across KYB, AML, Anti-Fraud and compliance functions
• Draft agreements, such as NDA, MSA, Employment Agreement, Outsourcing agreement, Loan Agreement, Outstaffing Agreement, etc
• Serve as a primary liaison for correspondence with local law firms, auditors, and regulators
• Conduct audits before relationships with third-party vendors, service providers, financial providers, banks, payment systems and partners
• Report regularly to the CEO and head of operations on regulatory issues and/or proposals

• Lead the response to crises and emergencies, maintaining business continuity and minimising risks

   

Skills & expectations

• Minimum of 3 years of experience in a Legal Counsel/ Legal Advisor/Lawyer position in regulated companies, with a track record of acquiring and maintaining EU/UK EMI, bank, payment companies or PI licenses
• Understanding of international corporate law, general tax principles, due diligence for corporate entities, and EU licensing and compliance principles
• Proven experience in enhancing company compliance with regulatory obligations, ideally having worked in organisations that transitioned from startup to established enterprise levels
• Experience opening international bank accounts, correspondent bank accounts, and communication with regulators
• Experience drafting agreements, such as NDA, MSA, Employment Agreement, etc
• Experience dealing with audits, correspondent and corporate bank accounts, etc
• Fluent level of English proficiency
• Master’s degree in law

As a plus

• Knowledge of the regulatory framework in Malta or experience working with the MFSA
• Familiarity with the legal aspects of digital payments, anti-fraud measures, and transaction monitoring

PayDo, a leading Electronic Money Institution (EMI) authorised by the FCA in the UK, FINTRAC in Canada, and MFSA in Malta, operates in 140 countries and over 25 industries. Offering multicurrency IBANs, merchant solutions, and mass payment options, PayDo provides premium and convenient payment services. With all features available through one platform and contract, PayDo is a preferred solution for local and international payments. 

Hi 👋
I am Karyna from PayDo's Talent Acquisition team, and I am seeking a passionate and results-driven Marketing Team Lead/Head to join our team.

You can expect from us
 

📈 Strategic Impact & Growth: You'll spearhead the transformation of our marketing strategy, leveraging our recent third license acquisition to capitalise on new market opportunities and drive company growth. This role demands a deep analysis of the current landscape and the ability to implement a vision aligned with our ambitious objectives
🔉 Collaborative Global Team: Join our dynamic, international marketing team, working across B2C and B2B segments. We blend in-house talent with external expertise, offering a diverse and collaborative environment
📝 Direct Leadership & FinTech Expertise: Report directly to our Head of Operations, a seasoned FinTech professional, who will provide guidance and support as you shape our marketing direction
💻 Autonomy & Innovation: We value your ideas. You'll have the freedom to propose process improvements, introduce innovative tools, and directly influence the evolution of our Marketing Department. This is your opportunity to make a significant and lasting impact

Your regular tasks

• Manage the development and execution of marketing strategies for B2B and B2C customers, focusing on achieving campaign goals and enhancing brand visibility
• Lead and motivate the marketing team to ensure seamless collaboration, high productivity, and the successful attainment of departmental goals
• Establish and monitor KPIs and ROI for various marketing channels to optimise resource allocation and maximise marketing effectiveness
• Utilise advanced analytics tools to analyse performance data, identify trends, and derive actionable insights for continuous campaign optimisation
• Produce regular reports on marketing channel efficiency and team performance, demonstrating progress towards strategic targets and the impact of marketing activities on business growth
• Manage and execute integrated marketing campaigns across multiple channels, including email, database marketing, social media, SEM, and content marketing, with a strong focus on engaging audiences
• Oversee the creation and publication of high-quality content, such as case studies, white papers, webinars, and industry articles, to establish thought leadership and build brand authority
• Drive international market expansion initiatives by adapting marketing strategies, refining product messaging, and strengthening brand presence in key markets
• Collaborate closely with cross-functional teams, including sales, product development, and customer success, to align marketing initiatives with overarching business objectives and ensure a consistent customer experience
• Conduct in-depth market research and competitor analysis to identify emerging trends, understand customer needs, and inform strategic marketing and product decisions
• Coordinate and manage the logistics of events and conferences, ensuring effective branding, impactful booth presence, and successful lead generation activities
• Maintain and update departmental resources, including marketing plans, brand guidelines, and competitor analysis reports, to ensure all team members have access to the latest information and best practices

To familiarise you with our services, we recommend screening our website - https://paydo.com/ .

Skills and qualifications

• 5+ years of marketing experience, with at least 3 years in a marketing leadership role 
• Proven track record of developing and executing successful marketing strategies that drive business growth
• Strong understanding of marketing principles, digital marketing channels (email marketing, social media marketing, SEO, PPC), and marketing analytics
• Excellent communication, collaboration, and leadership skills with the ability to motivate and inspire a team
• Experience managing and developing a high-performing marketing team
• Data-driven approach with a strong understanding of marketing KPIs and ROI measurement
• Ability to work effectively in a fast-paced and dynamic environment
• Advanced level of English proficiency, Fluent level of Ukrainian or Russian languages 

As a plus

• Marketing experience in a FinTech company (specifically Electronic Money Institution)
• Experience with B2B and B2C audiences on an international level (low-medium-hight risk industries)

What's In It For You
At PayDo, specialists are at the heart of our innovation and success. Joining our team means accessing unparalleled opportunities to grow, contribute, and thrive in a dynamic FinTech environment.

• Empowerment Through Professional Development:
  • Monthly investment in your English learning
  • Yearly allocation for advancing your professional expertise
• Unlock Your Potential:
  • Transparent career growth with opportunities to achieve Lead roles within 1 year, Head roles in 2 years, and even C-level within 4 years, based on exceptional performance
  • Performance reviews are anchored in KPIs, ensuring recognition is merit-based
• Make a Lasting Impact:
  • Work on unique projects where your contributions can reshape company-wide processes
  • Bring your ideas to the table and earn exceptional bonuses through our PayDo Ideas Hub
• Flexible and People-Centric Culture:
  • Days of paid vacation annually, with the flexibility to transfer unused days or receive compensation
  • Days of paid sick leave annually, accommodating emergencies and medical needs
  • Additional holidays aligned with your local calendar
• Compensation & Incentives:
  • Multiple payment options, including Private Entrepreneurship accounts or popular e-wallets

Our Values
At PayDo, we live by principles that drive us to excellence:

• Ownership & Initiative: Specialists who take charge and make a difference
• Collaboration & Communication: Together, we achieve more by sharing ideas and insights

Become part of a global team redefining FinTech. Your expertise, passion, and ideas will shape the future of payments with PayDo!

We’re a passionate and forward-thinking Talent Acquisition unit within PayDo, fostering an environment where collaboration sparks innovation and a positive spirit fuels our daily work. We’re on the hunt for a seasoned and proactive Talent Acquisition Specialist who is equally driven to build exceptional teams in our dynamic and evolving landscape.

Your regular tasks

• Full-cycle recruitment, which includes sourcing, screening, interviewing, and extending offers to qualified candidates
• Partner closely with hiring managers to understand their needs, provide recruitment advice, and ensure a smooth hiring process
• Ensure a positive and engaging experience for all candidates throughout the recruitment process
• Assess candidate qualifications, skills, and cultural fit through various interviewing methods
• Actively contribute to the continuous improvement of our recruitment processes by identifying areas for optimisation and implementing best practices
• Operatively react and professionally solve all the possible issues and changes, with less impact on internal/external customer satisfaction
• Conduct thorough and professional reference checks to verify candidate information and gain valuable insights into their work history and performance
• Use ATS (GreenHouse) to keep track of candidate applications, update candidate statuses, and maintain recruitment records
• Collaborate with other departments (eg, HR, Admin) to stay aligned with the company policies and recent updates and to ensure a smooth onboarding process for the company newcomers

You can expect from us

• A dynamic and engaged TA team that thrives on tackling diverse recruitment challenges and celebrating collective successes
• A stimulating variety of roles across different functions, offering continuous opportunities for professional development
• Consistent interaction with talented individuals from diverse cultural backgrounds
• Active involvement in impactful TA initiatives, contributing to the evolution of our recruitment strategies through the development of new policies, process optimisation, educational programs, and internal/external knowledge-sharing sessions
• Bonus Plan to increase your income

We expect from you

• 2-3 filled vacancies per month (Senior/Lead/Head, rarely Junior positions)
• At least 15 interviews conducted per week (within all vacancies)
• Average Time to Fill per Quarter <28 calendar days
• Proactive sourcing

Skills & Requirements

• 3+ years of hands-on TA experience with a main focus on Non-Technical positions in different EU markets
• Experience working for an International FinTech/Forex/iGaming/Crypto company
• Previous experience of successful closure of Risk & Compliance roles (e.g., KYB/ KYC/ Anti-Fraud/ AML/ MLRO/ RegCompliance)
• C1 (Fluent) level of English proficiency
• Knowledge of various Candidates’ Assessment Methods
• High attention to detail, particularly when it comes to editing job descriptions, messaging candidates, scheduling meetings, and giving feedback
• Excellent written and verbal communication and negotiation skills
• Ability to manage multiple tasks simultaneously, prioritise effectively, and meet deadlines
• Ability to identify and solve problems related to sourcing, recruitment, and other talent acquisition challenges
• Attention to detail, adaptability, customer-focused mindset, result-oriented, ability to handle a high load

If you’re energised by the prospect of contributing to PayDo’s ambitious growth, possess a genuine passion for talent acquisition, and are eager to tackle challenging and rewarding cases, we would be thrilled to connect with you!