Payment Operations Manager (offline)

YOUR IN-GAME SKIN:

Got a knack for numbers and a passion for precision? We're on the hunt for a Payment Manager to streamline our transactions and keep things running smoothly. If you're detail-oriented and love financial operations, we want you! Get your superhero costume on and let's fly to conquer new worlds!

• 3+ years experience as a Payment Operations Manager;
• Expertise in global payment systems, regional regulations, and norms;
• Insight into payment trends and markets in North America, Europe, CIS, East Asia, and LATAM;
• Strong analytical skills with the ability to interpret financial data and derive actionable insights;
• Proven ability to manage complex problems in e-commerce payments;
• Knowledge of OFAC/AML, Know Your Customer, and Risk Awareness principles;
• Ability to thrive in a fast-paced environment, managing both strategic and tactical projects while prioritizing effectively to meet business needs;
• Experience with credit card chargebacks and risk minimization;
• Upper Intermediate level of English.

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🚀 WILL BE YOUR BOOST:

• Familiarity with cryptocurrencies and tokens is a plus;
• Experience with marketplaces; bonus points for experience with digital goods;
• Background in the gaming industry;
• Understanding of Steam operations;
• Knowledge of CS2, CS:GO, and Dota as a significant plus.

🏆 YOUR QUEST-LINE:

• Conduct analysis, evaluation, and monitoring of payment efficiency;
• Manage relationships with key payment providers to ensure seamless transactions;
• Support and enhance current payment flows in collaboration with internal teams, aiming to boost conversion rates and minimize user disputes;
• Participate in reconciliations with external payment service providers and payment reporting;
• Assist in local payment solutions market analysis;
• Implement initiatives to reduce payment costs, optimize payment performance, and streamline cash flow;
• Work closely with internal tech teams to ensure uninterrupted payment processing and minimize transaction errors;
• Address escalations or issues impacting customers, and drive projects to enhance customer experience;
• Contribute to the creation or revision of policies and system improvements.

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🕹️ YOUR POWER-UPS SOURCE:

• Start working at a time that's comfortable for you;
• Weekend every first Friday of the month;
• People Partner who will always support you in word and deed;
• Rewards for cool work;
• Input on project direction in a bureaucracy-free environment;
• Regular performance reviews and personal feedback sessions;
• 18 paid vacation days and 7 sick leave days;
• Support for professional development, including events (we went on a MAJOR trip to Copenhagen, for example), certifications, and educational materials;
• Assisting with the accounting and tax management for individual entrepreneurs in Ukraine and tax coverage;
• English language and wellness support budgets;
• Anniversary and performance bonuses;
• No time tracking;
• We purchase CHARGING STATIONS for our spacers.

If you read everything carefully and exclaimed: «Oh, yeah, I'm good at everything and I want to do cool things together!», then we are already looking forward to your resume! 

Send them as soon as possible! 🚀

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