Account Manager (Customer Support Specialist)

We are looking for an Account Manager to join our team.

Requirements:

Work experience with CRM

Work experience IT account manager from 2 years

Spoken English — Upper intermediate and higher

Good communication skills

Experience in business trips abroad

Experience with client care/customer care

Experience in troubleshooting

Understanding of the sales process / Upsale / Crosselling

Working Experience at Web-Development agencies

Will be an advantage:

Working proficiency in the German language

Access to the IT communities in EU

Ability to demonstrate upsale / crossale experience and results

Responsibilities:

Identify opportunities to upsell and cross-sell and implement them

Identify client’s needs and problems

Client engagement and support

Monitor, detect, support and improve Net Promoter Score (NPS)

Reporting, billing and invoicing of the customers, Payment tracking

Developing and promoting a Unique Selling/ Value Proposition

​​Calls with customers or potential customers at the request of the sales team

Up-selling and Crosselling to the existing customers

We offer

Fair compensation (basic payment + bonus + OKR )

Flexible schedule and remote work

Paid sick leaves, vacations, days off, free education and further training

Performance reviews

English and German courses

Technical supplies