Customer Care Specialist (offline)

Have you ever imagined future of communication with customers? We’re building it right now! Since 2007 we deliver next-generation real-time communication platforms to big companies like AliExpress. We are looking for a Customer Care Specialist to dive into the exciting world of cloud communications. Remote & TOP-conditions. Drop us a line to discuss details!

Main Responsibilities

– communicate with customers and help solve their problems and concerns

– report issues to neighboring teams: account managers, technical specialists, developers

– coordinate and monitor the problem-solving process, and receive feedback from the client and neighboring teams

Mandatory Requirements

– proficiency in English (Upper-Intermediate or Advanced level)

– resilience under pressure

– familiarity with Microsoft Office and Google Docs

– a keen appetite for learning and self-improvement

– a dynamic, proactive approach, coupled with the flexibility to work in rotating shifts: morning (9:00 – 18:00) and evening (13:00 – 22:00)

– readiness to potentially work night shifts (22:00 – 7:00)

We offer

Embrace the opportunity to work in a company that cares about

– your wellness: Access to mental health programs, comprehensive medical insurance, and a sports card (medical Insurance and Sport Card perks are available for employees located in Bulgaria)

– your happiness: Enjoy the company of cool teammates, a friendly atmosphere, a strong mentorship, and a variety of bonuses & corporate gifts

– your development: Benefit from free educational events & courses, and English classes with native speakers

– your career: Focus on your professional development in a supportive environment

– work-life balance: Choose your working format – remote, office-based, or hybrid and engage in team-building activitiesMain Responsibilities

– communicate with customers and help solve their problems and concerns

– report issues to neighboring teams: account managers, technical specialists, developers

– coordinate and monitor the problem-solving process, and receive feedback from the client and neighboring teams