Customer Success Manager

We are iSpeedToLead, one of the strong American-Ukrainian IT product companies in the real estate niche. We help our customers to sell and buy houses around the USA.

And now, we are looking for a highly motivated Customer Success Manager who isn't afraid of direct communication with customers.

YOUR WORK SCHEDULE IS FROM 15.00-00.00 (KYIV TIME)

Requirements:

- Fluent English (C1 level, as you will be speaking with native speakers);

- Ability to communicate effectively and proactively with clients over the phone and show empathy;

- Using common sense and a sense of urgency in the decision-making process when assessing problems/situations;

- Ability and willingness to work independently;

- Stress resistance and ability to work under pressure in a high-speed environment.

Responsibilities:

- Serve as a customer advisor on the best way to use the platform to help reach their goals;

- Handle critical/complex/high-priority customer issues and make independent decisions regarding them;

- Contribute to the development and implementation of a customer success strategy;

- Monitor customer health and proactively address issues;

- Deal with negative customer feedback;

- Create educational materials for new & existing customers and collect knowledge base;

- Gather customer feedback and insights on the product usage and convert them into actionable insights;

- Onboard new customers (via phone calls, video calls, or email) and teach them how to use the platform (if needed)

What we can offer you:

- We provide an opportunity to learn

- Opportunities for growth to Head

- 20 vacation days

- 5 sick leave days

We look forward to receiving your CV, and let's schedule a call! :)