Support Account manager (offline)

Our company is looking for a Customer Care Manager

We take great pride in our five leading brands, two of which have a long-standing reputation in the industry—one has been successfully operating for 12 years, and the other for 5. Our wealth of experience and innovative approach have made us a leader in the gambling industry.

Our team is our greatest asset—comprising talented, passionate professionals who bring together years of expertise across different sectors. We foster a culture of collaboration and creativity, where every member plays a crucial role in driving the company's success.

As a forward-thinking company built on the knowledge and experience of industry experts, we are committe

⚡Responsibilities:

Processing incoming user requests (chat rooms, letters, instant messengers);

Work with payments;

Develop and maintain strong relationships with our customers;

Effectively solve customers’ inquiries, providing relevant information;

Carrying out KYC.

⚡Requirements:

Experience with CRM (LiveChat, Helpdesk etc.);

Experience as a Customer Support agent (preferably in gambling) for at least 1 year;

Good knowledge of English (sufficient for correspondence);

Customer-oriented thinking;

Stress resistance.

⚡Our Benefits:

Working with gambling industry experts;

Competitive salary in $, package of benefits;

The work is completely remote;

Opportunity to work in an international and multinational environment;

Professional training and development;

Opportunity to work in a team of professionals;

Annual leave 21 days;

Paid sick leave.