Technical Account Manager

Overview

We are looking for a tier two integration onboarding specialist to assist with client

integration onboarding mediating between tier one customer support and engineering.

Roles & Responsibilities:

● Provides technical support for merchant integration

● Analyze merchant integration requirement

● Provides tier-two low-level support for escalated issues originating from the merchant

● Log defects and track defect status - working closely with developers to reproduce and resolve defects and execute re-tests and regression testing.

● Collaborate with external stakeholders to ensure the correctness of the PSP Integrations

Required Qualifications:

● Five years hand on experience as a PHP developer and knowledge in node and react is a big plus.

● Established experience with merchant PSP integration and onboarding

● Close familiarity with CRM and payment accounting platforms

● Good understanding of payment processing (Merchant, PSP, Acquiring)

● Hands-on skilled in debugging and troubleshooting.

What we might consider an advantage

● Experience coding and scripting in python/BASH

● Experience with continuous integration tools

● Experience with AWS and other major cloud computing environments.

● Experience with Payment Gateway technology

● Experience with Payment Service Provider integrations