Customer Support Representative with Czech language
We, ChoiceQR, are a global food tech startup with offices in Prague, Warsaw, and Kyiv. Our product is a SAAS solution designed for restaurants, cafes, and hotels. It includes features such as online menus, table reservations, self-delivery and pickup platforms, table booking, reviews, and a customer database with a loyalty program. Our subscription-based product ranges from $15 to $89 per month and is already trusted by over 13,000 businesses across Europe.
What matters to us:
- It would be great if you had experience as a support manager.
- Ideally, you've worked for at least a year in SAAS projects, and have some background in HoReCa and IT.
- Team spirit is crucial.
- We value initiative and a proactive approach.
- Experience in calls, online chats or customer support services is a plus.
- CRM skills would be beneficial.
- A systematic approach to daily tasks is important.
- Czech language - Advanced.
What you'll be doing:
- Troubleshooting and resolving IT issues on time.
- Communicate with coworkers to diagnose problems.
- Installing and configuring hardware and software.
- Talking to coworkers through the process of fixing technical issues.
- Prioritizing workload to ensure the most critical issues are resolved first.
- Documenting common support procedures that coworkers can follow
What we offer:
- Work hours: evening or weekend shifts (5/2)
Monday to Friday from 17:00 to 22:00 СET, weekend from 10 am to 10 pm.
- Experience in an international IT company.
- Paid vacations.
- A high-quality product.
- Interesting tasks and challenges.
- Opportunities for career growth.
What matters to us:
- It would be great if you had experience as a support manager.
- Ideally, you've worked for at least a year in SAAS projects, and have some background in HoReCa and IT.
- Team spirit is crucial.
- We value initiative and a proactive approach.
- Experience in calls, online chats or customer support services is a plus.
- CRM skills would be beneficial.
- A systematic approach to daily tasks is important.
- Czech language - Advanced.
What you'll be doing:
- Troubleshooting and resolving IT issues on time.
- Communicate with coworkers to diagnose problems.
- Installing and configuring hardware and software.
- Talking to coworkers through the process of fixing technical issues.
- Prioritizing workload to ensure the most critical issues are resolved first.
- Documenting common support procedures that coworkers can follow
What we offer:
- Work hours: evening or weekend shifts (5/2)
Monday to Friday from 17:00 to 22:00 СET, weekend from 10 am to 10 pm.
- Experience in an international IT company.
- Paid vacations.
- A high-quality product.
- Interesting tasks and challenges.
- Opportunities for career growth.
About Choice
Choice – європейський стартап у сфері фуд.тех із штаб-квартирою в Празі та Києві. Наш продукт являє собою платформу SaaS для ресторанів, з різноманітним функціоналом для комунікації між рестораном і його гостями: онлайн-меню з можливістю замовлення до столу, QR-оплата за столом, попереднє замовлення, takeaway, власна доставка додому або в готельний номер. Серед наших клієнтів - кращі ресторани і мережі по всьому світу.На даний момент в портфелі компанії більше 13000 готелів і ресторанів в 25 країнах світу. Проекту 2 роки, він залучив понад 700 000 євро інвестицій.
Наша мета - стати найкращим рішенням SaaS у світі в цій ніші, і для того, щоб реалізувати це, ми збираємо нашу RnD Dream Team :)
Company website:
https://choiceqr.com/uk/
Job posted on
25 April 2024
25 views 0 applications
25 views 0 applications
$550-1000
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