Software Engineering Services Manager
Job Summary
Jabil Software Services (JSS) is the premier software consulting services arm of Jabil that provides custom software solutions to our customers. We are looking for a skilled, disciplined, and enthusiastic Operations Manager to join our Software Engineering Services Team. The ideal candidate will have experience working in a software services organization, with software engineering technologies and processes, as well as experience working in a global organization. They must possess proven leadership skills and be a self-starter, with a strong desire to collaborate with and grow others in the organization. Organizational and Change Management skills are essential as are qualities of agility and decisiveness. Responsibilities include working with the operations team on matters of staffing, logistics, project management, customer engagement, invoicing and finances, as well as growth and management of technical staff.
Essential Duties & Responsibilities
• Recruit, interview, and hire Software Engineering staff.
• Communicate job requirements to recruiters and vendors for Software Engineering candidates.
• Coach current engineering staff leads in the interviewing/hiring process.
• Review and monitor engineering staff assignments and available capacity.
• Coach staff members in matters of personal/professional development (e.g., training).
• Coach and mentor engineering services staff to deliver excellence in customer service.
• Establish clear measurable goals and objectives by which to determine individual and team results (e.g., operational metrics, results against project timelines, training documentation, attendance records, knowledge of operational roles and responsibilities, personal development goals).
• Solicit ongoing feedback from Business Unit, peers and team member on team member’s contribution to the team. Provide ongoing coaching and counseling to team member based on feedback.
• Express pride in staff and encourage them to feel good about their accomplishments.
• Assess current processes for efficiency, recommend and drive process improvements, measure effectiveness of improvements and keep process documentation updated.
• Provide weekly communication forum for the exchange of ideas and information with the department.
• Organize verbal and written ideas clearly and use an appropriate business style.
• Assess communication style of individual team members and adapt own communication style accordingly.
• Collaborate with members of our Business Development Team in developing and improving our customer engagements through the identification and onboarding of qualified software resources.
• Develop a thorough understanding of services we provide to our customers and the processes by which we engage customers and provide such services.
• Work with staff resources to assess and improve the quality of services we provide to our customers.
• Have a complete understanding of software development processes and practices regarding SDLC methodologies (e.g., Agile, Scrum, Kanban) as well as technical processes (e.g., DevOps, CICD, source code management) from requirements through build, release and delivery.
Education & Experience Requirements
• Bachelor's Degree required.
• Degree in Computer Science or Management Information Systems.
• Five (5) to seven (7) years work-related experience required in a relevant software engineering position and a minimum of 3 years’ experience in a supervisory or management role within a software engineering organization.
• At least 5 years’ experience working in a Global Enterprise organization.
• At least 5 years’ experience working in a Software Engineering Services organization.
• Excellent verbal and written communication skills.
Jabil Software Services (JSS) is the premier software consulting services arm of Jabil that provides custom software solutions to our customers. We are looking for a skilled, disciplined, and enthusiastic Operations Manager to join our Software Engineering Services Team. The ideal candidate will have experience working in a software services organization, with software engineering technologies and processes, as well as experience working in a global organization. They must possess proven leadership skills and be a self-starter, with a strong desire to collaborate with and grow others in the organization. Organizational and Change Management skills are essential as are qualities of agility and decisiveness. Responsibilities include working with the operations team on matters of staffing, logistics, project management, customer engagement, invoicing and finances, as well as growth and management of technical staff.
Essential Duties & Responsibilities
• Recruit, interview, and hire Software Engineering staff.
• Communicate job requirements to recruiters and vendors for Software Engineering candidates.
• Coach current engineering staff leads in the interviewing/hiring process.
• Review and monitor engineering staff assignments and available capacity.
• Coach staff members in matters of personal/professional development (e.g., training).
• Coach and mentor engineering services staff to deliver excellence in customer service.
• Establish clear measurable goals and objectives by which to determine individual and team results (e.g., operational metrics, results against project timelines, training documentation, attendance records, knowledge of operational roles and responsibilities, personal development goals).
• Solicit ongoing feedback from Business Unit, peers and team member on team member’s contribution to the team. Provide ongoing coaching and counseling to team member based on feedback.
• Express pride in staff and encourage them to feel good about their accomplishments.
• Assess current processes for efficiency, recommend and drive process improvements, measure effectiveness of improvements and keep process documentation updated.
• Provide weekly communication forum for the exchange of ideas and information with the department.
• Organize verbal and written ideas clearly and use an appropriate business style.
• Assess communication style of individual team members and adapt own communication style accordingly.
• Collaborate with members of our Business Development Team in developing and improving our customer engagements through the identification and onboarding of qualified software resources.
• Develop a thorough understanding of services we provide to our customers and the processes by which we engage customers and provide such services.
• Work with staff resources to assess and improve the quality of services we provide to our customers.
• Have a complete understanding of software development processes and practices regarding SDLC methodologies (e.g., Agile, Scrum, Kanban) as well as technical processes (e.g., DevOps, CICD, source code management) from requirements through build, release and delivery.
Education & Experience Requirements
• Bachelor's Degree required.
• Degree in Computer Science or Management Information Systems.
• Five (5) to seven (7) years work-related experience required in a relevant software engineering position and a minimum of 3 years’ experience in a supervisory or management role within a software engineering organization.
• At least 5 years’ experience working in a Global Enterprise organization.
• At least 5 years’ experience working in a Software Engineering Services organization.
• Excellent verbal and written communication skills.
About Jabil
At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply chain solutions. With over 50 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.Discover more about us at:
www.jabil.com
careers.jabil.com
Say yes to OPPORTUNITY. Join us. When you succeed, we succeed.
Company website:
careers.jabil.com
DOU company page:
https://jobs.dou.ua/companies/jabil
Job posted on
24 April 2024
96 views 24 applications
96 views 24 applications
$3000-4500
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