System administrator/ Technical Support (Everhelp)

Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

Everhelp is a team of professionals creating fast-growing outsource support service for more than 40 products all over the world. We are always looking for optimistic, proactive candidates who would not only possess substantial field expertise but would also empower the growth team with a relentless drive to turn ideas into actionable hypotheses and then into working business solutions.

Now we are looking for Technical Support Specialist to be the first contact point for our customers providing excellent support to them.

Technical Requirements:
- 1 year of experience installing, configuring, and supporting customers’ home automation systems
- Proficiency configuring basic general networking, router configuration, switches, VLAN, and QOS (i.e. Microtik, Araknis, or equivalent)
- Proficiency configuring, installing and supporting Microsoft Office/365, Google Workspace productivity applications and Zuper or equivalent field service management systems

Proficiency configuring:
- CCTV (i.e. Hikvision, Digital Watchdog, EagleEye, or equivalent)
- Card access (Hartmann Controls Protector.net and Odyssey, Brivo, Rosslare, Axtrax, Salto, Keyscan, or equivalent)
- Home automation (i.e. Control4, Lutron, or equivalent)

Responsibilities:
-Remotely configure devices, during the initial installation, based on the requirements provided by the sales and project manager.
-User communication, feedback, and complaint handling via email (Zendesk ticketing system);
Multitasking in processes, ensuring equal dedication to handling each request;
Providing empathetic and attentive service to meet our users' needs.

What do we offer:
- Work in a team of professionals and with an audience of more than one million a month;
- Philosophy and conditions for your continued growth and development;
- Large space for the involvement of their own ideas and influence on the product.
- Large electronic library and access to fee-based online courses and conferences, internal talks and workshops.

Submit your resume and join our team!

About Everhelp

Everhelp — компанія екосистеми бізнесів Genesis. Ми аутсорсинговий support сервіс, який підтримує більш ніж 20 продуктів по всьому світу.

В Everhelp ми створюємо next-gen Cusomer Success екосистему користувачам з усього світу. Ми забезпечуємо першокласне обслуговування клієнтів та дбаємо про все: від конфігурації, контролю та обслуговування до щотижневих звітів з усіма необхідними метриками.

Компанію створили у 2021 році. За останній рік вона виросла з 2 до 90+ людей в команді. Наразі більшість наших співробітників знаходяться у безпеці, ми зберегли усі робочі місця, на додаток — продовжуємо посилювати нашу команду.

Company website:
https://www.ever-help.net/