Сustomer Support L1

Job summary
We are looking for an experienced Customer Support Manager to join our team of Fintech experts. Our perfect candidate is eager to learn everything about worldwide payments and is able to describe complex processes in an understandable manner. Detailed onboarding flow, mentorship, and all the needed Documentation will help you get to know today's payment flow and our product and be a primary point of contact for our customers, answering their questions and assisting with incoming requests.

Requirements
- Upper-Intermediate/Advanced English level
- Minimum 1 year of customer support experience
- Ability to work both independently and in a team with minimal supervision

Responsibilities (regular)
- Develop and maintain strong relationships with our customers and their end-users
- Assist and guide clients in their onboarding and product-related questions
- Manage incoming tickets according to the defined SLA/OKR
- Effectively solve customers’ inquiries, providing relevant information
- Ability to explain complex concepts in a clear and concise manner
- Distribute received requests to the departments in charge
- Escalate clients' inquiries and requests to relevant departments and monitor their execution
- Report discovered bugs or system issues for further investigation (if such were detected)
- Keep up-to-date internal knowledge for the Team

Will be a plus
- Knowledge in Zendesk
- Tasks management in JIRA&Confluence
- Understanding of the Fintech basic terms and internet acquiring process

We offer
– Challenging projects shaping the future of FinTech
– Ability to play a key role in developing and launching best-in-class FinTech solutions that revolutionize the industry
– Work in an agile environment fostering speed, flexibility, and teamwork
– Remote work

Hiring process
→ CV screening
→ HR interview
→ HM interview
→ Job Offer

Does this position fit you? Join us and send your CV!
We will review your application within one business week

About Payop

Payop is a payment service provider, licensed by MAS (Singapore) and FINTRAC (Canada). We collect payments from the website through Payop checkout page. We offer 500+ international and local payment methods in one single integration and help to simplify payment control through the unified interface.

Among popular payment methods that we offer Payop develops its own payment channels in Europe. We participate in Open Banking popularisation, it’s a new bank transfer technology supported by the European Union. Our technical and financial expertise helps us to create innovations and move all market forward. We’ve already created three unique features and we plan to disrupt the payment market in 2024.

Payop Team is young, ambitious and hardworking. Our product is technology, but people create this code. We keep learning and experimenting with new ideas. Payop Team fuels our rocket growing product.

Company website:
https://payop.com/

DOU company page:
https://jobs.dou.ua/companies/payop/