Product Analyst for Setapp (Middle)

MacPaw is a software company located in Limassol, Kyiv, and Boston that develops and distributes software for macOS and iOS. At MacPaw, we believe that humans and technology can reach their greatest potential together. Today, our products have more than 30 million users worldwide.

MacPaw is proud to be Ukrainian. The support and development of Ukraine are significant parts of the company’s culture. MacPaw gathers open-minded people who support each other and aspire to change the world around us.

We’re looking for an experienced Product Analyst to join one of our biggest products — Setapp.

Setapp is MacPaw’s subscription-based app service for macOS and iOS. It provides access to 240+ Mac and iOS apps for daily tasks covering productivity, lifestyle, web development, Mac maintenance, creativity, writing, education, and personal finance.

As a Product Analyst, you will join our Purchase team. The team works closely with user accounts, billing, pricing, purchase, business models, User Flows, and CRM. We are a bunch of bright and creative people, including PMs, designers, and a UX Writer. As part of the team, you will be responsible for exploring and analyzing behavioral data to provide actionable insights and recommendations to improve user experience and product performance.

In this role, you will:
-Use quantitative methods to find bottlenecks and opportunities, cooperate with the team on storming and validation of hypotheses
-Design and analyze experiments to test hypotheses and build new features
-Work closely with product managers and product team to develop and measure key metrics for user accounts
-Explore and analyze data to provide actionable insights and recommendations to improve product metrics and customer behavior
-Ensure and expand data literacy in the team
-Prepare an events map for the new flows that are under development now

Skills you’ll need to bring:
-2+ years of hands-on experience in product analytics
-Strong experience with SQL
-Solid understanding of main SaaS metrics and unit economy
-Good knowledge of Tableau or another BI system
-Experience in experiment planning and analysis
-Autonomy and proactivity
-You are result-oriented and comfortable with presenting your findings to the team

As a plus:
-Knowledge of Python/R
-Experience with SaaS products
-Work experience with web analytics (GA/GTM, understanding how web analytics and web tracking work)
-Experience in building analytics with GDPR compliance
What we offer:

We are a Ukrainian company, and we stand with Ukraine against russian aggression
We maintain workplaces and salaries for the mobilized Macpawians and provide financial support to colleagues or their families affected by the war.

Hybrid work model
It’s entirely up to you whether to work remotely or at the hub. If you decide to mix it, our Kyiv headquarters (HQ), which works as a coworking space, is open around the clock. The HQ is supplied with UPS and Starlink for an uninterrupted work process.
We also reimburse the costs of renting a coworking space in any other city.
If you decide to work at home, we cover the costs spent on your workspace organization: portable power stations, power banks, etc.

Your health always comes first
We cover 100% of your medical insurance costs and 50% for your dependents. We also offer a 50% refund for psychotherapy.
Flexible working hours
You can choose a schedule that is comfortable for you. No one here tracks your clock in/clock out because MacPaw is built on trust and cooperation.

Space to grow both professionally and personally
Whatever your dreams and aspirations are, we got you. Education budget, annual development reviews, free English classes, and regular lectures. We also offer personal coaching with organizational coaches.

Teams we are proud of
We build honest, transparent, and reliable relationships within teams. Every Macpawian can improve processes and implement their ideas. We encourage open and constructive feedback and provide training for Macpawians on giving and receiving feedback.

HQ designed for people (and pets)
Our headquarters has it all. A spacious workplace with enough room for sitting up, lying down, and running around. A gym for recreation, fitness, and yoga. Cozy kitchens with coffee, snacks, and lunches. Sleeping/meditation rooms. A terrace with a view where we throw summer parties. Also, we have two cats living in the office, and you are welcome to bring your pets to the office (we have separate floors for cats and dogs).

Time-off policy that covers life’s needs
20 vacation days, unlimited paid sick leaves, xDays (2 days a month to work on side projects), days for personal time-off designed to help you take care of essential matters in your personal life, and parental leaves. On top of all that, sabbaticals are open after 5 years of being with MacPaw.

Join social initiatives with MacPawCares
MacPaw participates in numerous humanitarian aid and charity projects across many fields, and you are welcome to jump in and spend up to 24 working days per year making the world a better place.

About MacPaw

MacPaw is a software company with headquarters in Kyiv, Ukraine, that develops and distributes software for macOS and iOS. MacPaw is the maker behind CleanMyMac X and Setapp. Today, MacPaw products have more than 30 million users worldwide. Every fifth Mac on Earth has at least one app by MacPaw.

The company was founded by Oleksandr Kosovan in 2008. MacPaw comes from Ukraine and is proud of it. The support and development of Ukraine is an integral part of the company’s culture. We aspire to create a world where technology empowers human life.

As a company, we believe that technology and humans can only reach their greatest potential together. Macpawians are united by curiosity in any field they work. MacPaw gathers open-minded people who help each other and aspire to better the community and world around us.

Company website:
https://macpaw.com/about

DOU company page:
https://jobs.dou.ua/companies/macpaw/