Technical Support Engineer (Vinnytsia)

You will be a member of a “L2/L3” tech support team, responsible for quickly resolving highly technical, complex issues. Your role will be to communicate between Playtika business, customer support (L1) and R&D. You will be working in defining issues, resolving them inside cross-functional team to drive resolutions.

Responsibilities:
— Provide solid support to business, customer support (L1) and R&D with a high degree of satisfaction and technical expertise
— Manage queue of incoming inquiries, determine prioritization, and address appropriately
— Respond to assigned questions, problems and concerns and adheres SLA
— Document resolutions for future reference

Requirements:
— Bachelor’s degree in Computer Since, or relevant engineering/science fields
— 2+ years of experience in L2, L3 support, BA or BI
— English level starting from B2 (Upper-Intermediate English)
— Experience with writing SQL queries and MS Excel formulas

Soft Skills:
— Troubleshooting and problem solving.
— Attention to details.
— Stress resistance — to stay calm, work fast and efficient.
— Excellent communication skills — to deliver information in a clear and correct manner to both business and technical audiences.
— Strong relationship building skills — to be able to positively influence the actions of others and work as a team player.
— Strategically and proactively deliver solutions that address business, customer support (L1) and R&D needs.
“outside-the-box” thinking.

We offer all our employees:
— Competitive salary, performance-based bonuses and flexible working hours
— Social package, including sports and enrichment classes compensation, medical insurance with dental coverage
— Own educational platform with courses, training programs, certifications
— Annual salary review
— 20 working days paid vacation and sick leave
— Corporate celebrations, team buildings and fun activities
— Free meals twice a day, refreshments
— Technical library with option to order books
— Coaching and reviews to support your career development
— Internal mobility program
— Help and support for candidates from other cities
— Working for one of the top social gaming companies in the world

About Playtika

Playtika Holding Corp. is a leading mobile gaming company and monetization platform with over 35 million monthly active users across a portfolio of games titles. Founded in 2010, Playtika was among the first to offer free-to-play social games on social networks and, shortly after, on mobile platforms. Headquartered in Herzliya, Israel, and guided by a mission to entertain the world through infinite ways to play, Playtika has over 3,700 employees in 19 offices worldwide including Tel-Aviv, London, Berlin, Vienna, Helsinki, Montreal, Chicago, Las Vegas, Santa Monica, Newport Beach, Sydney, Kyiv, Bucharest, Minsk, Dnipro, and Vinnytsia.

Company website:
https://www.playtika.com/

DOU company page:
https://jobs.dou.ua/companies/playtika-ua/