Head of Customer Success $1000-2000

Description

We are looking for an experienced Customer Success Specialist to take full ownership of our customer support division. The ideal candidate will possess robust remote work capabilities and a commitment to excellence in client service

Key Responsibilities

- Leadership: Establish and manage a small, highly effective customer success team

- Team Management: Recruit, train, and supervise a team of 2-3 customer success agents

- Strategy Development: Implement optimal strategies and tools to boost customer satisfaction and retention

- Content Management: Create, update, and manage all helpdesk documentation and content

- Quality Control: Build effective quality control and reporting processes

Requirements

- Minimum of 2 years in customer service or support roles, with at least 1 years in a management or leadership position

- Experience in training and developing staff to enhance skills and improve service delivery

- Ability to develop and improve customer service strategies and processes.

- Client mindset, strong learning, research and troubleshooting skills

- Proficiency in English with a strong written communication skills

1st-month objectives

- Learn current products, practices and cases as an support agent

- Identify and address any knowledge gaps

- Develop a clear strategy for establishing an effective customer success framework

Next 6 month objectives 

- Build and train a tailored customer success team

- Develop and refine essential support documentation

- Manage and oversee team performance

About PrivatixLtd

Privatix is a remote-first product company with a small team of professionals building its own profitable niche-leading products with millions of users worldwide

Company website:
https://privatix.atlassian.net/wiki/spaces/car/