Client Service Representative (offline)

Будь-яка мова завжди має культурний контекст - тож для якісного перекладу потрібен не лише словник. Продукт, куди ми шукаємо Client Service Representative, створює всесвітньо відому платформу локалізації на основі AI. Потужна R&D командa та приголомшливі умови. Пишіть - з радістю розповім деталі!

Responsibilities

- manage large amounts of incoming email/phone/chat conversations
- identify and assess clients’ needs to achieve satisfaction
- build sustainable relationships and trust with clients through open and interactive communication
- provide accurate, valid, and complete information by using the right methods/tools
- handle client complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- follow communication procedures, guidelines, and policies
- take the extra mile to engage with clients

Requirements

- fluent English writing and speaking - a must
- proven client support experience
- track record of over-achieving goals
- familiarity with Microsoft Office and CRM systems and practices
- client orientation and ability to adapt/respond to different types of characters
- excellent communication skills
- ability to multi-task, prioritize, and manage time effectively

We offer

- flexible shift schedule (mix of mornings, afternoons, and sometimes evenings)
- possibility of advancement and career growth
- above-average base salary + bonuses
- meals, events, and other benefits
- friendly team and a young atmosphere

About RecruitGarden

RecruitGarden is a creative recruiting agency doing things a little differently. We don’t hunt. We don’t catch. We create fertile ground for the right communication. Founded in 2020, our company makes IT-recruiting in Ukraine more:
- effective
- transparent
- attractive
We connect innovative IT professionals with companies seeking talent on a full-time office or remote basis. And it starts with nurturing relationships. Because it’s all about people.

**If you send us a resume but we didn't answer - we're really sorry for this! We'll contact you as soon as we have a suitable vacancy.**

Company website:
https://www.recruitgarden.com

DOU company page:
https://jobs.dou.ua/companies/recruitgarden/