Support Engineer (offline)

Works as part of the local support team with assistance from global support team members. Should be able to analyse and resolve technical issues independently and help other team members as needed.

Required Experience
- Good technical problem-solving skills
- Languages: English Proficiency Skills, and confidence in communicating in both written and spoken form
- Experience handling inbound technical support contact

Preferred Experience
- Uneal Engine / Blueprints
- Experience using REST / JSON API
- Experience in Javascript

Responsibilities
- Responsible for analyzing and finding solutions to technical support issues.
- Customers log technical support issues in our support portal or by phone.
- The Support Engineer picks up these issues and works with the customer to find a solution to the technical issues.
- Support high-quality systems.
- Troubleshoot and configure systems in production efficiently and professionally.
- Communicate with customers about their technical issues in a professional and timely manner.
- Analyze web service APIs to support simple interfaces between systems
- Be involved in lab tests for new software development.

About Codify

Codify is a Professional Software Development Powerhouse.

We are performance-driven. Everyone here at Codify clearly understands what they do, and why. We support our people, we care about them, we hear them, and we invest in them.

We work with our own product and various projects using the latest technologies. The main goal for us is to put together a talented and committed team. We do our best to create a space, where every team member can not only realize his/her skills but also acquire precious experience.

Codify provides expert consulting, development and infrastructure services. We work on projects of different scales: from websites and mobile apps to enterprise systems and software solutions.

The company started its activities in 2016 and has changed a lot since then. We always try to be more efficient for clients and much more convenient for our team members.
Today Codify is open for all those who wish to grow in the field of IT.

What can we offer you? — Some important things: comfortable workplace, remote option, friendly team, constant development and different interesting events.

Company website:
https://codify.io/

DOU company page:
https://jobs.dou.ua/companies/codify/