Account manager/ Clients Partner

Are you a highly motivated and results-driven individual with a passion for building strong client relationships?

Riseapps, a leading outsourcing software development company, is seeking a dynamic Key Account Manager to join our team. As a Key Account Manager at Riseapps, you will play a crucial role in nurturing and growing our client accounts, ensuring their satisfaction, and driving business growth.

Main Responsibilities:

Client Relationship Management: Act as the primary point of contact for our customers, building and maintaining strong, long-lasting relationships. Understand their business needs, goals, and challenges to provide tailored solutions and ensure client satisfaction (NPS should be no less than 4.7).
Revenue management: You will play a main role in developing strategies, executing plans, and collaborating with the delivery department to achieve revenue goals while maintaining a strong focus on customer satisfaction.
Project Coordination: Collaborate with the Delivery manager, Tech leads, and Project managers of the projects to ensure successful delivery and meet agreed deadlines.
Strategic Planning: Develop account plans and strategies in collaboration with the CEO, Head of Sales, and Delivery manager to achieve revenue growth targets and align with the company’s overall business objectives.
Accounts Receivable Management: Proactively monitor and track the receivables together with our Finance Manager, to ensure timely and accurate customer payments and collect overdue debt.
Upselling and Cross-Selling: Identify opportunities to upsell additional services and cross-sell complementary offerings to maximize client value and foster long-term partnerships.
Client Feedback and Insights: Gather client feedback, understand their evolving needs, and communicate valuable insights to the product and development teams for continuous improvement.
Contracts Negotiation: Work closely with the legal and finance teams to negotiate contract terms, pricing, and service-level agreements with clients for ongoing development.

Requirements:

- Minimum 3 years of experience in a client-facing role as a Key Account Manager or Sales or similar position within an outsource development company
- Proven revenue management skills with a focus on achieving at least 90% of the quota
- Successful project coordination experience with on-time delivery of milestones (90% or higher)
- Proficiency in financial management, ensuring less than 10% overdue payments
- Demonstrated ability to achieve a minimum of 20% revenue increase through upselling and cross-selling
- Strong communication skills to gather client feedback resulting in at least a 20% improvement in customer satisfaction
- Track record of negotiating successful contracts, achieving a minimum of 90% contract renewal rate.

Nice-to-Have:

- Technical Knowledge: Familiarity with software development concepts, technologies, and project management methodologies (Scrum, Kanban)
- Previous experience: a Sales, Business Development, or Project manager
- Key Metrics:

Client Lifetime Value (LTV)
Upsale Revenue
Net Promoter Score (NPS)
Client Churn Rate
Client Referrals
Clients’ testimonials (video and text (Clutch and other platforms))
Percentage of KPIs Achieved

Why Choose Us:

- High customer satisfaction with an NPS of 4.7
- Exceptional reputation with 53 Clutch reviews and a 4.9 rating
- Specialization in solution development services (85%)
- Full responsibility for managing key customer accounts. You are the main stakeholder
- Direct collaboration with CEO, Head of Sales, and Delivery Manager
- Full involvement in strategic decisions shaping the company’s direction and future growth

Our Next steps:
- Please share your resume showcasing your experience and most interesting achievements in your career.
- Our friendly recruiter will reach out to you, providing feedback and sharing questions to better understand your goals and potential fit with us.
- Engage in a warm interview with our CEO and Head of Sales.
- We’ll connect with your references to learn more about your achievements and work ethic.
- The offer will be yours! Let’s build something great together.

About Riseapps

We are Riseapps - a European tech company which in less than 5 years was recognized as TOP 1 custom app development company in Estonia by trusted platform Clutch and one of the TOP-rated agencies on Upwork with more than 1 000 000+$ of the completed projects.

We are proud to deliver solutions for such brands as Nikon, Virgin Trains, Bolt Mobility, Onfido, Fit20, Viemed, as well as growing startups from the USA, Canada, Israel, Norway, Estonia, Sweden, Netherlands, Germany, UAE with millions of $ secured fundings.

One of our passion is health so we strive to improve the healthcare and fitness industry with innovative solutions to help people live longer and happier lives. That is why we eagerly take on challenging tasks and put our effort into delivering well-tested, reliable, and creative solutions.

We care about achieving great results together, so we support our team members in their professional and personal growth. Our credo drives us to aim at constant improvement.

Company website:
http://riseapps.com

DOU company page:
https://jobs.dou.ua/companies/riseapps/