Account Manager

We are seeking a well-connected, driven, and passionate Account Manager to join our team.

The candidate would be an active part of establishing and initiating the relations with the Balkan clients (Bulgaria, Romania, Moldova, Greece) both operators and aggregators - this will include pre-sales and pre-go live activities but will focus on Account Management and promotional tasks.

This role will be fully remote or a hybrid format is preferable in Bucharest.

You must be a fluent Romanian and English speaker, Russian is a plus for this role as it also can help to cover Bulgaria and Moldova.

You will have day-to-day responsibility for:
- Taking full ownership of customer relationships, and being the interface between the customer accounts and the company;
- Taking full commercial responsibility for customer accounts and meeting set revenue targets, goals, and objectives;
- Developing and implementing customer account plans that drive critical business objectives maximizing long/short term share of wallet and customer satisfaction;
- Develop a trusted advisor relationship, and facilitate the optimization of customer accounts operations around the company’s gaming solutions offerings;
- Ensuring the timely and successful delivery of our gaming solutions in line with customer needs and objectives;
- Monthly revenue forecasting and reporting - giving clear information on the customer’s performance, achievements, activities, and any other information as relevant;
- Building and maintaining genuine, strong long-lasting customer relationships on all levels;
- Participating in, and where appropriate taking an active part in major exhibitions, conferences, and seminars on behalf of 3 Oaks Gaming;
- Please note you will also have some non-Italian accounts to manage until the Italian market is big enough for this to be the primary function of this role.

You will work closely with:
Our account managers, Promo Team, Sales Team and our Head of Account Management, will also line manage this role.

About you - you will have:
- Native Fluency or Business Fluency in English. Romanian and Russian is a huge advantage;
- Experience in the iGaming industry;
- 2+ years of proven experience in Account Management or others as relevant to the role;
- Experience in working with/organizing promotions;
- Experience in campaign management, including monthly reporting on campaign success;
- Proven ability to communicate and present on all levels in and outside the organization;
- Experience in delivering client-focused solutions based on the customer’s real needs;
- Proven ability to manage multiple customers with different needs while paying strict attention to details;
- Ability to see the bigger picture, analytic and structured with a high degree of discipline and initiative-taking.

Benefits:
🎰 Join us to be a part the international iGaming market of a Top European solution provider;
💰 A nice bonus system as a cool addition to your salary;
📆 Unlimited vacation and sick leave. Yes, we care about people;
📈 Investing in your growth. You have a budget for self-study;
🏥 Healthcare coverage for Ukrainian and other EU countries;
🫂 Consultations with a corporate psychologist;
🇬🇧 Compensation for foreign language courses;
🎁 Gifts for personal life events;
☕️ With us, you will no longer see hyper-control and micromanagement;
🏢 You can choose work format: fully remote, office or hybrid
🖥 Modern work equipment;
🚚 Support of relocation to our hubs;
💕 Friendly team, that will understand and support you;
⏳ Flexible working hours based on tasks completion. From 9:00-11:00 AM.

About GoReel

GoReel is a Ukrainian solutions provider and game developer in the iGaming industry. Since 2015, GoReel has successfully created a professional space for careers, development, and learning, bringing together a team of strong and talented professionals who have joined the dynamic entertainment industry.

Our mission is to create and develop gaming products that captivate players and provide a new positive gaming experience. We are driven by the passion to create an excellent product with outstanding people!

Since our inception, we have been continuously evolving and reaching new heights. Our strategy now encompasses not only the development and support of our own gaming products but also offers a wide range of proprietary technical and marketing solutions to simplify integration processes, enhance user engagement, and achieve precise analytics.

We are transforming — expanding our team, attracting new talents, and broadening our horizons while maintaining our core ideology: creating a quality product while fostering a friendly atmosphere in teams where everyone can grow and achieve their goals.

We specialize in the following areas:
• Game design and development
• Game server and back-office
• Integration and technical support services
• DevOps solutions and automation
• Development and design of in-game promotional tools
• Business analytics and gaming analytics solutions

Company website:
https://goreel.tech/

DOU company page:
https://jobs.dou.ua/companies/goreel/