VIP manager (partner`s project) (offline)

Our partner (iGaming start-up) is looking for the first VIP MANAGER who can write all processes from scratch and become a key expert in the company for developing the VIP Department directly with the CEO of the company.

Duties:
- Assisting clients with incoming inquiries
- Selling the company's services to clients (outbound contacts)
- Retention, reactivation, upselling of clients
- Development of individual bonus programs
- Creation of bonus offers
- Analyzing the effectiveness of the measures taken to accomplish specific tasks

Must have:
- 2+ years of experience in the gambling\betting area as a VIP Manager
- Experience in customer service (calls/chats)
- Knowledge of English (fluent)
- Literacy
- Excel, Google spreadsheets (confident user)

Optional:
- German language skills
- Proactivity and communication skills
- Experience in the development of loyalty programs
- Experience in gambling as a sales manager/personal manager

We offer:
- Full-time job with a flexible schedule
- Opportunity for career growth
- Zero bureaucracy
- Benefits package (vacation, sick leaves)
- Corporate events and activities
- Opportunity to contribute ideas and suggestions to the processes
- Regular compensation reviews
- Training incentives

About NewGMedia

Started as a little startup in 2016, NewGMedia has grown into a big family of over 300+ creative minds, spread out in 38 countries around the world. Our main pride and joy is our award-winning Gambling Company. But that’s not all — we also have a thriving Affiliate Program, a handy B2B Platform, and a super helpful Recruiting Agency. We’re all about being innovative, top-notch, and a bit different. In our lovely community, we care about flexibility, grabbing new opportunities, and celebrating our diverse backgrounds. Together, we’re pushing the boundaries in iGaming, and cannot wait for you to come join us on this exciting journey!

Benefits of joining NewGMedia:
● TIME OFF
We all need time to recharge! Enjoy up to 66 days of annual time-off benefits, available right from day one of your career with us.
● FLEXIBLE BUSINESS HOURS AND WORKSPACE
Work remotely, onside, or hybrid! Our specialists work 5 days a week, and the time of start is usually flexible — between 7 and 11 a.m.
● NO OVERTIMES
We value our specialists’ personal time. If a force majeure forces us to work longer hours, get a financial compensation for this time.
● PAY RAISE
Experience an annual increase in the reward rate, with the potential for a one-time raise of up to 20% of your salary.
● BONUSES
Achieve your KPIs and seize the opportunity for additional bonuses, a perk enjoyed by many of our colleagues.
● HEALTHCARE
Good health is essential to the well-being of our team members. We offer €200 per year to cover health expenses that fit personal needs in the best possible way.

Ready to craft the future of iGaming with us?
Join a company where ideas transform into magnificent results!

Company website:
https://www.newgmedia.net/

DOU company page:
https://jobs.dou.ua/companies/newgmedia/