Service Desk Specialist

We are looking for a competent Service Desk technician to provide fast and useful technical assistance on computer systems/networks. You will answer queries on fundamental technical issues and offer advice to solve them.

An excellent Service Desk technician must have the good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient in dealing with demanding customers.

Responsibilities
-Serve as the first point of contact for customers seeking technical assistance over Slack, phone, or email;
-Perform remote troubleshooting through diagnostic techniques and pertinent questions;
-Diagnosing issues with computer software, peripherals, and hardware;
-Determine the best solution based on the issue and details provided by customers;
-Walk the customer through the problem-solving process;
-Redirect unresolved issues to the next level of support personnel;
-Provide accurate information on IT products or services;
-Record events and problems and their resolution in logs;
-Follow-up and update customer status and information;
-Providing basic computer training;
-Pass on any feedback or suggestions by customers to the appropriate internal team;
-Identify and suggest possible improvements in procedures.

Requirements
-Proven experience as a service desk technician or other customer support role;
-Tech-savvy with working knowledge of operating systems (Windows, Mac, Linux), office software, and networks;
-Base knowledge of the cloud-based environment (Google Suite, Atlassian, etc…)
-Good understanding of computer systems, mobile devices, and other tech products;
-Ability to diagnose and resolve basic technical issues;
-High-level communication skills;
-Customer-oriented and cool-tempered;
-BSc/BA in IT, Computer Science, or a relevant field.

Benefits
🎰 Join us to be a part the international iGaming market of a Top European solution provider;
💰 A nice bonus system as a cool addition to your salary ;
📆 Unlimited vacation and sick leave. Yes, we care about people;
📈 Investing in your growth. You have a budget for self-study;
🏥 Healthcare coverage for Ukrainian and other EU countries;
🫂 Consultations with a corporate psychologist;
🇬🇧 Compensation for foreign language courses;
🎁 Gifts for personal life events;
☕️ With us, you will no longer see hyper-control and micromanagement;
🏢 You can choose work format: fully remote, office or hybrid
🖥 Modern work equipment;
🚚 Support of relocation to our hubs;
💕 Friendly team, that will understand and support you;
⏳ Flexible working hours based on tasks completion. From 9:00-11:00 AM.

About GoReel

GoReel is a Ukrainian solutions provider and game developer in the iGaming industry. Since 2015, GoReel has successfully created a professional space for careers, development, and learning, bringing together a team of strong and talented professionals who have joined the dynamic entertainment industry.

Our mission is to create and develop gaming products that captivate players and provide a new positive gaming experience. We are driven by the passion to create an excellent product with outstanding people!

Since our inception, we have been continuously evolving and reaching new heights. Our strategy now encompasses not only the development and support of our own gaming products but also offers a wide range of proprietary technical and marketing solutions to simplify integration processes, enhance user engagement, and achieve precise analytics.

We are transforming — expanding our team, attracting new talents, and broadening our horizons while maintaining our core ideology: creating a quality product while fostering a friendly atmosphere in teams where everyone can grow and achieve their goals.

We specialize in the following areas:
• Game design and development
• Game server and back-office
• Integration and technical support services
• DevOps solutions and automation
• Development and design of in-game promotional tools
• Business analytics and gaming analytics solutions

Company website:
https://goreel.tech/

DOU company page:
https://jobs.dou.ua/companies/goreel/