Customer Care Specialist (offline) $500
Main Responsibilities
β communicate with customers and help solve their problems and concerns
β report issues to neighboring teams: account managers, technical specialists, developers
β coordinate and monitor the problem-solving process, and receive feedback from the client and neighboring teams
Mandatory Requirements
β proficiency in English (Upper-Intermediate or Advanced level)
β resilience under pressure
β familiarity with Microsoft Office and Google Docs
β a keen appetite for learning and self-improvement
β a dynamic, proactive approach, coupled with the flexibility to work in rotating shifts: morning (9:00 β 18:00) and evening (13:00 β 22:00)
β readiness to potentially work night shifts (22:00 β 7:00)
We offer
Embrace the opportunity to work in a company that cares about
β your wellness: Access to mental health programs, comprehensive medical insurance, and a sports card (medical Insurance and Sport Card perks are available for employees located in Bulgaria)
β your happiness: Enjoy the company of cool teammates, a friendly atmosphere, a strong mentorship, and a variety of bonuses & corporate gifts
β your development: Benefit from free educational events & courses, and English classes with native speakers
β your career: Focus on your professional development in a supportive environment
β work-life balance: Choose your working format β remote, office-based, or hybrid and engage in team-building activitiesMain Responsibilities
β communicate with customers and help solve their problems and concerns
β report issues to neighboring teams: account managers, technical specialists, developers
β coordinate and monitor the problem-solving process, and receive feedback from the client and neighboring teams
About RecruitGarden
RecruitGarden is a creative recruiting agency doing things a little differently. We donβt hunt. We donβt catch. We create fertile ground for the right communication. Founded in 2020, our company makes IT-recruiting in Ukraine more:- effective
- transparent
- attractive
We connect innovative IT professionals with companies seeking talent on a full-time office or remote basis. And it starts with nurturing relationships. Because itβs all about people.
**If you send us a resume but we didn't answer - we're really sorry for this! We'll contact you as soon as we have a suitable vacancy.**
Company website:
https://www.recruitgarden.com
DOU company page:
https://jobs.dou.ua/companies/recruitgarden/
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