Billing Support Specialist (with night shifts) (offline)

We`re rapidly growing and inviting a Billing Support Specialist to our team.

You would be running such tasks as:
• Quickly and efficiently resolve customer queries regarding payment issues via tickets, chats and emails;
• Troubleshoot technical issues with payment systems and software to support payment processing;
• Initiate escalation of issues to the technical or financial team and payment providers as required;
• Improve existing customer support processes and make suggestions for their optimisation to ensure the efficiency of the department.

Required skills and expertise:
• 1.5 year experience in a Customer Support Specialist or related position;
• Ability to understand customer needs and resolve issues appropriately and professionally;
• Communicate effectively through clear, concise written documentation;
• English language from Intermediate level;
• Ability to work in high workload conditions;
• Good ability to prioritise tasks and meet deadlines;
• Experience of working with other internal departments, including technical teams.

Nice to have:
• Experience in resolving issues related to the payments industry;

We offer:
Care for your health and well-being
• 100 % paid sick leaves;
• 20 working days of paid vacation;
• Medical support;
• Benefits Cafeteria (budget for gym/stomatology/psychological service & etc.);
• Corporate gifts & events.

Professional growth & development
• Competitive salary with annual salary promotions;
• The annual budget for professional courses, conferences, workshops, and books;
• Internal training courses;
• Work with a team of professionals and have the opportunity to share knowledge.

Corporate Culture
• Dynamic and result-oriented work environment;
• The ability to influence product development at an early stage;
• Openness to new ideas and approaches, healthy team discussions;
• No “red tape” culture.


Candidate journey:
HR Interview -- Interview with Team Lead.

About Paycord

Paycord - is a Ukrainian PayTech company. Our product is a payment service that connects interested business clients with providers that offer access to local and international payment methods.
At Paycord we understand the importance of expansion. Our goal is to make life easier for businesses who enter new markets. We are here to help different businesses strengthen their performance on emerging markets.

Company website:
https://paycord.com/