Bilingual Customer Care Representative

PROJECT OVERVIEW
Our client has a unique growth story, with its early beginnings as a family-built general agency in the 1950s. With unquestionable dedication to providing necessary and progressive solutions to an ever-evolving industry, they have since then grown to be a leading provider of software, payment, billing, and business process outsourcing solutions to the property and casualty insurance industry.
Choosing to work for them as an employee means choosing to work with really good people. Integrity, compassion, and respect are vital to the character of the people who work at their company. Knowledge, flexibility, and constant self-evaluation are drivers of their success. Our client's work environment rewards excellence, not egos.

Work Schedule
8:30 AM – 5 PM Pacific Standard Time.
This is a full-time remote employee role. 40-hour work week in a busy incoming call center.

REQUIREMENTS
- A high school diploma is required; a college or vocational degree is preferred but not required.
- Minimum 2 years experience in an inbound call center.
- Minimum 1-2 years experience providing customer service in a fast-paced environment.
- Fluency in Spanish and English preferred (verbal and written).

RESPONSIBILITIES
- Meet/exceed key performance indicators (handle 71 calls per day, 95% availability to answer calls, 5.5-minute average handle time, 3.0 average call quality score).
- Handle inbound calls, answer questions, research accounts, and process requests relating to payments, quotes, account changes etc.
- Respond to customer emails with accurate information in a timely manner.
- Make transfer calls or escalations when appropriate.
- Keep timecards and availability status updated.
- Participate in team chats to share knowledge and best practices.

INTERVIEW STEPS:
- pre-employment assessment;
- Zoom discussion with the recruiter;
- Zoom discussion with the AVP and Manager of the Customer Care department;
- offer.

Waiting for your CV!

About Murano Software

Murano About Us
More than 20 years ago, Murano Software was founded on the premise of matching world-class software engineers with innovative companies in the United States. Our founders took their software engineering talents and immigrated to the U.S. back when the Internet was first immerging. They quickly recognized that U.S. companies placed a high value on software engineering talent and realized the benefits of matching quality developers with US companies without the need to relocate.

Murano has earned a reputation among the software engineering community as a best-in-class working environment. From the many professional development opportunities (including English language education), our catered sushi lunches, and our famous parties, Murano attracts the brightest and most skilled engineers. In turn, Murano also attracts U.S. companies that recognize the value of Murano’s talent and are willing to offer a level of compensation that is far above the industry average for full-time positions. Like looking through a piece of world-famous “Murano” glass artwork, all sides see are something of value.

Company website:
https://muranosoft.team/

DOU company page:
https://jobs.dou.ua/companies/murano-software/