Support Engineer 24/7

We are seeking an experienced 24/7 Support Engineer to join our team and provide high-quality technical support to our clients worldwide. This role involves around-the-clock resolution of client inquiries and ensuring the smooth operation of our platform.

Key Responsibilities:

-Provide technical support to clients via email, phone, and ticketing system.
-Troubleshoot issues related to platform use, equipment configuration, and third-party integrations.
-Monitor systems to detect and resolve potential problems before they impact clients.
-Collaborate with the development team to address complex issues.

Candidate Requirements:

-A degree in Computer Science, Information Technology, or related fields is required.
-Experience in technical support or related fields.
-Basic understanding of network infrastructure and system architecture.
-Proficiency in troubleshooting software issues.
-Familiarity with Linux/Unix server environments.
-Ability to diagnose and resolve complex technical issues.
-Proficiency in English at an Upper-Intermediate level or higher.

We offer:
-Working on an open-source IoT platform that has thousands of installations all over the world and 15000+ stars on GitHub;
-Full-time office work with night shifts;
-A high-professional team without bureaucracy and management overhead with 15+ years of experience;
-Career growth opportunities and regular salary review;
-Medical Insurance;
-Free English classes;
-Comfortable office and fridge with free beverages;
-Team-buildings and corporate events.

About ThingsBoard, Inc.

ThingsBoard, Inc. was founded in 2016. We develop software products for IoT (Internet of Things). Our flagship IoT platform is the most popular open-source project in its class. ThingsBoard's software is widely used by 500+ industrial customers with a wide range of requirements for device management, data processing, security, privacy, analysis, etc.

ThingsBoard, Inc. evolved from a startup to a leading IoT company with hundreds of customers and thousands of community users. Our R&D office is in Kyiv, Ukraine.

Company website:
https://thingsboard.io

DOU company page:
https://jobs.dou.ua/companies/thingsboard-inc/