Product Support Manager (offline)

Job Description
- Great communication skills
- Fluent English
- Enterprise project experience will be a plus
- Profound knowledge of intercultural and nation-specific communication
- Ability to explain things in plain language, to sound clear and not ambivalent
- Highest level of attentiveness
- Ability to learn quickly
- Ability to work under pressure
- Ability to find an approach to different types of people
- Experience in JIRA usage
- Understanding of Jira workflows
- Be adaptive to Customer specific tools

Job Responsibilities
Drive daily project meetings:
· internal/external bug backlog review with different stakeholders
· cooperation with different dev areas for handing issues and blockers
· critical bugs assignment/prioritization/classification
· daily bug backlog review and status updates
· all bugs presentation and statistics for different program managers
· Control bug inflow and define mitigation actions

Lead Daily bug/issues classification sessions:
· tickets validation and assignment to responsible teams
· classification or reclassification of untagged tickets
· check that all necessary attributes are populated correctly

Processes:
· Establishing/improving processes to support BUG handling according SLA
· Implementation Jira processed according project needs
Definition process description on confluence and further presentation to project teams

Department/Project Description
In the era of claudization, when attitude to personal information become sensitive more and more, new generation of communication moves to 5G and IoT gaining significantly, Enterprise private clouds are playing the game.

Our client is world-leading provider of telecom equipment, solutions and services to mobile and fixed network operators and telecom providers all over the world.
We are developing Enterprise Cloud Orchestratration product, focused on Digital services in telco area, which enables:

Automation:
Automating the Service Life Cycle (Instantiation, termination, Scale-in, Scale-out, Upgrade). Policy based workload placement for increasing performance and cost optimization. Automating Network Slice Orchestration for different needs.

Usability:
Multi level tenancy with advanced tenant and quota management. Secured access and Federated IDAM. Dashboards for both Provider and Tenants. Reliability: Providing Infrastructure Assurance and Performance management. High availability and Geo-Redundancy of the software.

Agility:
Launch services quicker with automated service instantiation and configuration. SDKs and APIs enable quick multi-vendor integrations. Custom workflow framework provided for building specific automation flows. The product can be easily integrated into existing service provider OSS.

Current GlobalLogic team includes 50+ engineers working on all of the components of solution to develop new features end-to-end.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a leader in digital engineering. We put people first. As part of our team, you will grow, be challenged, and expand your skill set working alongside highly experienced and talented people.

In Ukraine, GlobalLogic is:
- one of the TOP-3 largest IT companies
- 6,000+ professionals
- 90%+ of our projects involve complex R&D
- fully autonomous offices are located in Kyiv, Kharkiv, Lviv, and Mykolaiv, along with 10 temporary mini-offices across Ukraine

What is GlobalLogic in numbers:
- 29,000+ engineers
- 20+ countries
- 500+ active clients
- 50+ product engineering centers
- Headquartered in Silicon Valley

Company website:
https://bit.ly/GlobalLogic-Ukraine

DOU company page:
https://jobs.dou.ua/companies/globallogic/