Support agent (evening shift) (offline)
What are we doing?
Develux is an IT consulting and software development company with products for the US market and outsourcing services worldwide. The company has been on the market since 2014 and has achieved perfect results in our four business units. We have 350+ goal-oriented, passionate specialists who are open to new challenges.
How old is the project? What stage is it at?
We are in the ed-tech space helping hundreds of thousands of students deal with academic hurdles and questions. We have been around since 2014, growing every year. Furthermore, we are currently working on expanding the functionality of our product, all while focusing on improving customer experience and increasing our financial metrics.
Our company is a B2B2C educational platform that provides academic paper writing services. Our clients can choose the type of work, set requirements and deadlines, and choose the author. In addition, online chat allows customers and authors to communicate with each other to clarify details.
We also provide services for checking papers for plagiarism, editing and correcting text, training and advise on improving research paper writing skills. Our team of writers consists of the best experts, who are rigorously monitored and who constantly improve their skills.
Our platform also provides the opportunity to receive feedback from authors and ask for technical support and help in choosing the best work.
We constantly improve our platform and services to provide our customers with the highest convenience and quality.
Our support team is always available to help customers with any questions about our platform. We strive to ensure that our clients have only a positive experience with us and recommend us to their friends and colleagues.
International IT Company Develux is currently looking for experienced specialists to fill our Support Team on Evening Shift: 15:00 - 23:00.
What do you need to do?
Handling evening shifts (3 pm - 11 pm)
Responding to customer queries in a timely and accurate way, via chat, email, and phone (rarely)
Identifying customer needs and helping customers use our service
Perform operational tasks in our CRM system
Analyzing and reporting product malfunctions
Accomplishing customer support KPI.
What professional skills are essential to us?
Language skills
Typing speed
Problem Solving
Communication Skills
Multitasking
Troubleshooting
Conflict Resolution.
Work experience (years):
1+ years as a support agent.
Main OKR's and targets for the position:
Maintain a high level of customer satisfaction
Improve customer support process.
Technologies:
Intercom
JustCall
Slack
ClickUp.
What qualities should an employee have?
Multitasking
Patience
Attention to detail
Great discipline
Ability to use positive language and apply empathy
Stress resistance
Tenacity
Team player
Proactive
Ability to work night shifts.
Questions and Answers:
- Does the job come with a probation period, and if so, how long does it last?
Yes, there is a three-month probation period.
- What is the expected work schedule?
Full-time, flexible, please start no later than 11:00 (on average 8 hours daily). The office in Kyiv is open from 9:00 to 20:00. You can work remotely and also you can choose hybrid mode where you can combine working on-site and remotely.
- How many vacation and sick days are provided?
Annual paid vacation – 21 working days
Paid confirmed sick leave
6 unconfirmed sick days/days off a year.
Develux is an IT consulting and software development company with products for the US market and outsourcing services worldwide. The company has been on the market since 2014 and has achieved perfect results in our four business units. We have 350+ goal-oriented, passionate specialists who are open to new challenges.
How old is the project? What stage is it at?
We are in the ed-tech space helping hundreds of thousands of students deal with academic hurdles and questions. We have been around since 2014, growing every year. Furthermore, we are currently working on expanding the functionality of our product, all while focusing on improving customer experience and increasing our financial metrics.
Our company is a B2B2C educational platform that provides academic paper writing services. Our clients can choose the type of work, set requirements and deadlines, and choose the author. In addition, online chat allows customers and authors to communicate with each other to clarify details.
We also provide services for checking papers for plagiarism, editing and correcting text, training and advise on improving research paper writing skills. Our team of writers consists of the best experts, who are rigorously monitored and who constantly improve their skills.
Our platform also provides the opportunity to receive feedback from authors and ask for technical support and help in choosing the best work.
We constantly improve our platform and services to provide our customers with the highest convenience and quality.
Our support team is always available to help customers with any questions about our platform. We strive to ensure that our clients have only a positive experience with us and recommend us to their friends and colleagues.
International IT Company Develux is currently looking for experienced specialists to fill our Support Team on Evening Shift: 15:00 - 23:00.
What do you need to do?
Handling evening shifts (3 pm - 11 pm)
Responding to customer queries in a timely and accurate way, via chat, email, and phone (rarely)
Identifying customer needs and helping customers use our service
Perform operational tasks in our CRM system
Analyzing and reporting product malfunctions
Accomplishing customer support KPI.
What professional skills are essential to us?
Language skills
Typing speed
Problem Solving
Communication Skills
Multitasking
Troubleshooting
Conflict Resolution.
Work experience (years):
1+ years as a support agent.
Main OKR's and targets for the position:
Maintain a high level of customer satisfaction
Improve customer support process.
Technologies:
Intercom
JustCall
Slack
ClickUp.
What qualities should an employee have?
Multitasking
Patience
Attention to detail
Great discipline
Ability to use positive language and apply empathy
Stress resistance
Tenacity
Team player
Proactive
Ability to work night shifts.
Questions and Answers:
- Does the job come with a probation period, and if so, how long does it last?
Yes, there is a three-month probation period.
- What is the expected work schedule?
Full-time, flexible, please start no later than 11:00 (on average 8 hours daily). The office in Kyiv is open from 9:00 to 20:00. You can work remotely and also you can choose hybrid mode where you can combine working on-site and remotely.
- How many vacation and sick days are provided?
Annual paid vacation – 21 working days
Paid confirmed sick leave
6 unconfirmed sick days/days off a year.
About Develux
We are an IT consulting and software product company with our own product service for the USA market, and outsourcing services throughout the world.Develux offers full-cycle custom software development services and provides the smartest solutions for our customers in the fields of e-commerce, fintech, automotive, healthcare, and logistics & supply chains.
We believe that people with different perspectives and lived experiences drive the company to create unique solutions.
Company website:
https://develux.com/
DOU company page:
https://jobs.dou.ua/companies/ajtiservis-tov/
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